Bosch, Thermador & Gaggenau Home Appliance Service Technician

Pay range: $29.36 - $39.14

Responsibilities

• Travel to customers' homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure the effective repair and first-time resolution of all in-home customer repairs within an agreed region.
• Troubleshoot and diagnose mechanical and electrical issues and rectify as required.
• Communicate clearly with customers and provide a positive service experience.
• Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
• Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc.
• Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
• Utilize B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation.
• Ensure every job is completed with care, professionalism, and safety in mind.

Requirements

• A High School Diploma or GED Equivalent with 3-5 years’ experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades.
• Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.
• Provide updates and progress to manager on service requests.
• Proficient in Microsoft Office, including Outlook.
• Solid diagnostic, troubleshooting skills and proficient in basic math.
• Customer-first mindset and strong professional communication and written skills.
• Ability to explain repairs to customers in a logical manner.
• Must be a self-starter and able to work independently with minimal supervision.
• Able to maintain a company provided vehicle.
• Valid driver’s license and acceptable driving record.
• Able to lift to 50 pounds or more.

Qualifications

• High School Diploma or GED Equivalent
• 3-5 years’ experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades

Skills

• Appliance Repair
• Electrical Troubleshooting
• Customer Service
• Microsoft Office
• Diagnosis and Troubleshooting

Benefits

• Medical, dental, vision, life insurance, short and long term disability benefits
• Employee Assistance Program (EAP)
• Adoption Benefits
• HSA, FSA, and Dependent Care FSA
• 401(k) plan with a fully vested 100% employer match on the first 4% of compensation contributed by employees
• Profit sharing dependent on company profitability
• Company-sponsored Wellness plan
• Discount program for company products
• Ongoing product training, uniforms, computer tablet, cell phone, and a company vehicle for eligible positions