Bosch, Thermador & Gaggenau Home Appliance Service Technician

SHIFT: First

About the role

Ready to get hands-on, solve problems, and make our customers' lives easier? Join our growing team as a Home Appliance Service Technician! We’re looking for skilled, customer-focused technicians that are motivated to diagnose and repair BSH appliances in the field. If you love fixing things, working independently, and delivering great service, this role is for you!

Competitive pay, benefits, company vehicle, and tools provided.

Responsibilities

• Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure effective repair and first-time resolution of all in-home customer repairs within an agreed region.
• Troubleshoot and diagnose mechanical and electrical issues and rectify as required.
• Communicate clearly with customers and provide a positive service experience.
• Advise customers on the correct operation of their products to enable them to utilize the appliances correctly.
• Offer helpful customer solutions by soft-selling products, such as accessories, service plans, and maintenance plans (training will be provided).
• Maintain an up-to-date van stock of parts, in accordance with current van stock lists, and ensure parts are safeguarded from damage.
• Utilize B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation.
• Ensure every job is completed with care, professionalism, and safety in mind.

Requirements

• High School Diploma or GED Equivalent with 3-5 years’ experience with appliance repair, or transferable skills from electrical, HVAC, or mechanical trades.
• Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.
• Provide updates and progress to manager on service requests.
• Proficient in Microsoft Office, including Outlook.
• Solid diagnostic and troubleshooting skills, and proficient in basic math.
• Customer-first mindset and strong professional communication and written skills.
• Ability to explain repairs to customers in a logical manner.
• Must be a self-starter and able to work independently with minimal supervision.
• Ability to maintain a company-provided vehicle; valid driver’s license and acceptable driving record required.
• Ability to lift 50 pounds or more.

Pay

The pay range for this position is $33.18 - $44.24 per hour, based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location.

This position is eligible for the Service Tech Incentive Plan, with incentive payments ranging from 0% to 200% of target.

Benefits

• Medical, dental, vision, life insurance, short- and long-term disability benefits, and Employee Assistance Program (EAP).
• Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hire.
• Eligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employees.
• Annual employer-funded profit sharing dependent on company profitability.
• Opportunities to participate in a company-sponsored Wellness plan and earn lower medical care premiums.
• 2 weeks of paid vacation for all non-temporary status new hires below Director level; vacation entitlement increases based on years of service. Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line). 40 hours of paid personal leave (Production Line).
• 12 paid holidays per year (max 8 hours paid per day).
• Employee, friends, and family discount program for company products.
• Ongoing product training, uniforms, computer tablet, cell phone, and a company vehicle for eligible positions.