Border Network Development Manager (Laredo)

C.H. Robinson is seeking a Border Network Development Manager to help build and strengthen the cross-border ecosystem that supports reliable, scalable U.S.–Mexico operations. In this highly collaborative role, you will serve as a key external market representative, developing strategic partnerships with carriers, shippers, cross docks, drayage providers, border warehouses, and customs-adjacent vendors to create customer opportunities, expand carrier capacity, and align vendor relationships for high-quality service, competitive pricing, and long-term growth.

This position requires in-person collaboration four days a week, with one remote workday, balancing teamwork and autonomy.

Responsibilities

• Diagnose customer needs, qualify opportunities, and support Sales in designing and closing cross-border solutions
• Educate internal teams on cross-border requirements, market trends, and operational best practices
• Identify continuous improvement opportunities that strengthen shipper experience, network performance, and service execution
• Own and develop strategic relationships with warehouse, facility, vendor, and border partners
• Conduct business reviews, site visits, and performance discussions to ensure SLA and KPI expectations are met
• Negotiate partner renewals, expansions, pricing strategies, and service growth opportunities
• Serve as a subject matter expert on cross-border operations, influencing internal strategy and business decisions
• Build, develop, and retain a high-quality portfolio of cross-border carriers in partnership with capacity and portfolio teams
• Monitor carrier performance across key metrics, including PTA, OTD, dwell, compliance, SOP adherence, and service expectations
• Act as the escalation point for major service issues, leading root cause analysis, recovery planning, risk communication, and partner-driven improvements

Requirements

• High School Diploma or GED
• Minimum 5 years of experience in logistics, transportation, supply chain, or cross-border roles involving carrier, customer, or vendor engagement
• Fluency in written and verbal English and Spanish
• Ability to travel up to 25% (domestic and international)

Preferred Qualifications

• Bachelor’s degree from an accredited college or university
• Previous logistics industry cross-border or border-market dynamics experience (e.g., Laredo, El Paso, Calexico) strongly preferred
• Strong organizational and problem resolution skills
• Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences
• Experience consulting with multiple stakeholders across varying organizational levels, both internally and externally
• Ability to build strong relationships with customers, carriers, warehouse partners, and external partners
• Thrives in a fast-paced, high-volume, results-driven environment
• Prior people leadership experience preferred
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

Pay

The base pay range for this role is $77,000.00 - $130,200.00. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. This posting reflects base pay only and does not include additional variable compensation.

Benefits

• Three medical plans which include prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Career development, networking, and team-building opportunities