Booth Attendant Valet

Position Overview

The Valet Booth Attendant is responsible for managing the valet parking booth and ensuring efficient and organized guest vehicle services. This position greets guests warmly, handles key exchanges, and coordinates with valet attendants to provide exceptional valet parking experiences.

Essential Duties and Responsibilities

• Maintain the valet parking booth, ensuring a professional and organized setup
• Welcome guests with a warm and friendly demeanor, creating a positive first impression upon their arrival
• Manage the check-in process for guests' vehicles, recording necessary information, and handling key exchanges accurately
• Communicate with valet attendants to ensure a seamless flow of vehicles and timely retrieval for departing guests
• Assist in managing parking logistics to optimize space and accommodate guest arrivals
• Collect valet parking fees from guests, accurately process payments, and maintain a secure cash handling process
• Provide guests with information about valet parking services, fees, and any other relevant details
• Handle guest concerns or issues related to valet services with empathy and efficiency, finding timely resolutions or escalating matters to Front Services management
• Ensure the proper functioning and cleanliness of equipment, such as ticketing machines and key storage systems
• Foster positive guest relations by being approachable, courteous, and attentive to their needs during the valet parking process
• Coordinate with other hotel departments, such as the front desk, bell services, and transportation, to ensure a seamless guest experience
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Qualifications

• Must be at least 18 years of age
• High school diploma or equivalent required
• Proven experience in a similar guest service role within a luxury hotel, high-end resort, or upscale establishment
• Ability to maintain a valid Drivers' License and clean driving record
• Excellent communication and interpersonal skills, with a polished and professional demeanor
• Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences
• Proficiency in using valet parking systems
• Knowledge of traffic flow management and valet parking best practices
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

Physical Demands

• Regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls
• Frequently required to reach with hands and arms and talk or hear
• Specific vision abilities required include close vision and peripheral vision
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
• Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Work Environment

• The noise level in the work environment is usually moderate
• Member could be exposed to an environment containing unrestricted secondhand tobacco smoke

Pay

$18.00 per hour