Bookstore & Resource Center Lead Sales Associate

Essential Duties and Responsibilities

• Learn and disseminate information about The King’s Center Nonviolence 365 program and The Six Principles of Nonviolence, special exhibits and organizational mission.
• Bring positive recognition to The King Center’s brand through professionalism, enthusiastic attitude, and effective communication.
• Maintain a "team-oriented" outlook and uphold a superior level of customer service.
• Maintain a neat and organized store environment to create a positive shopping experience for customers.
• Answer phone calls and respond to email inquiries from potential customers about products or services offered by the BRC.
• Prepare items for sale, including pricing, tagging, and stocking merchandise.
• Maintain strong knowledge regarding products, promotions, and special events in order to communicate to customers for more effective selling.
• Congnently foster a positive store experience by treating all customers and team members with dignity and respect.
• Aid customers with selecting merchandise based on their needs and interests.
• Upsell products to increase revenue by offering complementary products to those being purchased.
• Establish a working relationship with all staff to support organizational initiatives and objectives.
• Protect the security of cash, inventory, and other assets according to company guidelines and policy.
• Work with the retail team to set, obtain and communicate daily, weekly, and monthly sales goals.
• Ensure optimal staffing levels in each location; work with the Bookstore Manager to ensure optimum floor coverage.
• Provide team members with directions to ensure proper movement of goods to the selling floor.
• Demonstrate sales leadership for the team by playing an active role on the selling floor.
• Execute Opening and Closing checklist duties as directed by store management to ensure the store is always ready for business.
• Operate all register transactions including that of management (refunds, exchanges, associate sales, post voids, store credits, cash pulls).
• Demonstrate an in-depth knowledge of the merchandise and how it relates to the mission, programs and the King legacy.
• Work with the bookstore leadership to monitor sales and product needs, communicating merchandise issues to keep merchandise in stock as needed and planned.
• Oversee, shipping and receiving of merchandise in the POS inventory system.
• Work with the bookstore Manager to devise a cohesive merchandising and display strategy for each store, creating an appealing, dynamic, and appropriate visual and sales-generating impact.
• Perform other tasks as assigned from time to time by upper Management without hesitation.

Qualifications

• At least 2 to 3 years of retail experience with at least 1 as sales lead.
• Experience managing high volume fast pasted environment.
• A strong background in customer service and sales.
• Experience with online retail store management.
• Business acumen and analytical skills.
• Visual merchandising experience.
• Must be able to lift and/or move up to 30 pounds.
• Ability to think and react in a high-energy, fast-paced environment.
• Must be flexible to work rotating hours, including weekends as assigned by management.
• Ability to effectively communicate with people from diverse backgrounds and cultures. Bilingual helpful.