Bookseller - Temporary

Location: Frisco, TX – Stonebriar Mall (2060) | Classification: Temporary

About the role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. Equally, you are an essential part of the bookstore team in maintaining the attractive presentation of the store and in ensuring its efficient running. You help unpack and shelve deliveries and tidy our displays. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

Responsibilities

Core behaviors

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when able, being flexible and responsive to the needs of the store — open early mornings to late evenings every day, including weekends and most holidays.
• Approach work with a positive, willing attitude, performing assigned tasks with purpose and energy, working hard and reliably.
• Be supportive and considerate of colleagues, going out of your way to help others on the team and showing kindness.
• Remain cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
• Enjoy being a bookseller.

Operational competencies

• Use varied technology — registers, computers, tablets, programs, and other tools — comfortably and efficiently.
• Develop strong merchandising skills to maintain book presentation and store cleanliness.
• Develop effective visual merchandising skills for gifting, toys, and other product categories.
• Run a register competently to serve customers quickly and reliably.
• Support receiving and unpacking of deliveries, and the efficient, accurate shelving that follows.
• Find books and other products with ease and accuracy using personal knowledge, colleagues, BookMaster, and available information tools.
• Support the café team willingly and effectively when needed.
• Understand loss prevention procedures and de-escalation techniques; identify theft, spot problematic behavior, and seek support for issues in the store.

Physical demands

Prolonged standing, repetitive bending, lifting, and a lot of walking. May work in other stores within the cluster when needed.

Qualifications & development

• Build book knowledge across fiction, nonfiction, and children’s books; use it to maintain sections, present books attractively, and make effective recommendations.
• Learn to sell books in a positive, customer-appreciated way, supporting key sales objectives (Monthly Picks, Book of the Year, Membership, preorders, etc.) and sharing this knowledge with customers and colleagues.
• Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand; maintain all sections and backstock effectively and assist customers.
• Use product knowledge to support the success of key sales objectives, products, and new releases.
• As mastery develops, advance to the Senior Bookseller role with new challenges and growth opportunities.
• Comply with all company policies and procedures.

Benefits

Benefits vary by scheduled hours per week:

• Less than 20 hours/week: Employee Discount, Employee Assistance Program (EAP), Sick Pay.
• 20–29.99 hours/week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, 401(k) with Company Match.
• 30 hours/week or more: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations.

Schedule

Shifts cover early mornings through late evenings, seven days a week, including weekends and most holidays. Flexibility to fill scheduling gaps is expected.