Bookseller - Temporary

Location: Cedar Hill, TX (Hillside Village) • Classification: Temporary

About the role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. Equally, you are an essential part of the bookstore team in maintaining the attractive presentation of the store and in ensuring its efficient running. You help unpack and shelve deliveries and tidy our displays. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

Responsibilities

• Maintain reliable and punctual attendance for scheduled shifts
• Fill scheduling gaps when able, being flexible and responsive to store needs (open early mornings to late evenings daily, including weekends and most holidays)
• Approach work positively and willingly, performing assigned tasks with purpose and energy
• Support and consider colleagues, going out of your way to help others on the team
• Remain cheerful with customers, consistently going out of your way to assist them
• Show aptitude and willingness to learn new skills and acquire new knowledge
• Use varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently
• Develop strong merchandising skills to maintain book presentation and store cleanliness
• Develop effective visual merchandising skills for gifting, toys and other product categories
• Run a register competently to serve customers quickly and reliably
• Support receiving and unpacking of deliveries, and efficient, accurate shelving
• Find books and products with ease and accuracy using personal knowledge, colleague knowledge, BookMaster and information tools
• Support the café team willingly and effectively when needed
• Understand loss prevention procedures and de-escalation techniques, identify theft, spot and seek support for problematic behavior
• Perform physical activity including prolonged standing, repetitive bending, lifting and extensive walking
• Work in other stores when able and needed, collaboratively supporting the wider Cluster
• Build book knowledge across fiction, nonfiction and children’s sections; maintain sections and present books attractively
• Make effective book recommendations throughout varied sections
• Sell books in a positive way appreciated by customers, supporting key sales objectives (Monthly Picks, Book of the Year, Membership, preorders, etc.)
• Build expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand
• Maintain all sections and backstock effectively using product knowledge
• Support success of key sales objectives, products and new releases
• Comply with all company policies and procedures

Requirements

• Reliable and punctual attendance
• Flexibility to work early mornings, late evenings, weekends and most holidays
• Positive, willing attitude with purpose and energy
• Supportive and considerate teamwork
• Consistently cheerful customer service
• Aptitude and willingness to learn new skills and knowledge
• Enjoyment of bookselling
• Physical ability for prolonged standing, bending, lifting and walking

Skills

• Proficiency with registers, computers, tablets and retail software (BookMaster)
• Merchandising and visual merchandising across books, gifts, toys and other categories
• Cash register operation
• Receiving, unpacking and accurate shelving
• Product lookup and customer assistance using multiple information sources
• Café support
• Loss prevention awareness and de-escalation techniques
• Broad book knowledge across fiction, nonfiction and children’s categories
• Effective book recommendation and sales techniques
• Knowledge of Educational Toys, Specialty Games, Hobby/Collectibles, music, movies, Newsstand

Benefits

Benefits vary by scheduled hours per week:

• Less than 20 hours/week: Employee Discount, Employee Assistance Program (EAP), Sick Pay
• 20–29.99 hours/week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit benefit, 401(k) with Company Match
• 30 hours or more/week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit benefit, Tuition Reimbursement

All benefits provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations.

Schedule

Store hours: early mornings to late evenings every day, including weekends and most holidays. Flexibility to fill scheduling gaps is expected.