Bookseller - Temporary

Location: Knightdale, NC (Midway Drive). Classification: Temporary.

About the role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. Equally, you are an essential part of the bookstore team in maintaining the attractive presentation of the store and in ensuring its efficient running. You help unpack and shelve deliveries and tidy our displays. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

Expectations

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when able, being flexible and responsive to the needs of the store — open early mornings to late evenings every day, including weekends and most holidays.
• Be positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably.
• Be supportive and considerate of colleagues, going out of your way to help others on the team and showing them kindness.
• Be always cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
• Above all, show that you enjoy being a bookseller!

Responsibilities

• Use varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently.
• Develop strong merchandising skills to maintain the book presentation and cleanliness of the store.
• Develop effective visual merchandising skills to maintain the presentation in gifting, toys and other product categories.
• Run a register competently to serve customers quickly and reliably.
• Support the receiving and unpacking of deliveries, and the efficient and accurate shelving that follows.
• Find books and other products with ease and accuracy, using a combination of your own knowledge, colleagues' knowledge, BookMaster and available information tools.
• Support the café team willingly and effectively when needed.
• Understand loss prevention procedures and de-escalation techniques, identify theft, spot and seek support for problematic behavior and issues in the store.

Physical requirements

All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if able and needed, collaboratively supporting the wider Cluster.

Career Development

As you gain experience, you should expect your bookselling knowledge and skills to develop. Each Barnes & Noble Bookstore Is The Product Of Its Bookselling Team. You Will Increasingly Contribute As You Develop Your Expertise.

• Build book knowledge of the subjects and categories we stock across fiction, nonfiction and children’s books. Use this knowledge to maintain the sections and present books in an interesting and attractive manner.
• Make effective book recommendations to customers throughout varied sections.
• Learn how to sell books in a positive way appreciated by customers, supporting the success of key sales objectives such as Our Monthly Picks, Book of the Year, Membership, preorders, etc., sharing this knowledge with customers and colleagues.
• Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand, learning new areas throughout the store. Use this knowledge to maintain all sections and backstock effectively, and to help customers with their shopping. Equally, use this knowledge to support the success of key sales objectives, products and new releases.

As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path — Senior Bookseller — where you will take on new challenges and gain further opportunities for growth. You will, of course, comply with all company policies and procedures.

Benefits

• Scheduled less than 20 hours per week:
  • Employee Discount
  • EAP (Employee Assistance Program)
  • Sick Pay
• Scheduled 20–29.99 hours per week:
  • Employee Discount
  • EAP
  • Sick Pay
  • Paid Time Off including paid Maternity and Parental Leave
  • Company Paid Holidays
  • Transit
  • 401(k) with Company Match
• Scheduled 30 hours or more per week:
  • Employee Discount
  • EAP
  • Sick Pay
  • Paid Time Off including paid Maternity and Parental Leave
  • Company Paid Holidays
  • 401(k) with Company Match
  • Comprehensive Health Benefits (Medical, Dental and Vision)
  • Healthcare and Dependent Care Spending Accounts
  • Healthcare Spending Account
  • Disability Benefits
  • Life Insurance
  • Transit
  • Tuition Reimbursement

All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations.

Schedule

Shifts cover early mornings to late evenings every day, including weekends and most holidays. Flexibility to fill scheduling gaps is expected.