Bookseller - Temporary

Location: VA – Richmond – Chesterfield Town Center (2314) | Classification: Temporary

About the role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. Equally, you are an essential part of the bookstore team in maintaining the attractive presentation of the store and in ensuring its efficient running. You help unpack and shelve deliveries and tidy our displays. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

Responsibilities

Core behaviors expected of every Bookseller:

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when able, being flexible and responsive to the needs of the store — open early mornings to late evenings every day, including weekends and most holidays.
• Approach work positively and willingly, performing assigned tasks with purpose and energy, working hard and reliably.
• Be supportive and considerate of colleagues, going out of your way to help others on the team and showing kindness.
• Be always cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
• Above all, show that you enjoy being a bookseller!

Operational competencies you will be trained to master:

• Using varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently.
• Developing strong merchandising skills to maintain the book presentation and cleanliness of the store.
• Developing effective visual merchandising skills to maintain the presentation in gifting, toys and other product categories.
• Running a register competently to serve customers quickly and reliably.
• Supporting the receiving and unpacking of deliveries, and the efficient and accurate shelving that follows.
• Finding books and other products with ease and accuracy, using your own knowledge, colleagues’ knowledge, BookMaster and available information tools.
• Supporting the café team willingly and effectively when needed.
• Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store.

Requirements

• Physical ability for prolonged standing, repetitive bending, lifting and extensive walking.
• Willingness to work in other stores when needed, collaboratively supporting the wider cluster.
• Compliance with all company policies and procedures.
• As experience grows: build book knowledge across fiction, nonfiction and children’s books; maintain sections and present books attractively; make effective recommendations; support key sales objectives (Monthly Picks, Book of the Year, Membership, preorders, etc.).
• Build expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand; maintain all sections and backstock; assist customers; support sales objectives and new releases.
• Demonstrated mastery leads to advancement to Senior Bookseller with new challenges and growth opportunities.

Schedule

Stores operate from early morning to late evening daily, including weekends and most holidays. Booksellers must be flexible to fill scheduling gaps and responsive to store needs.

Benefits

Benefits vary by scheduled hours per week:

• Less than 20 hours/week: Employee Discount, Employee Assistance Program (EAP), Sick Pay.
• 20–29.99 hours/week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, 401(k) with Company Match.
• 30 hours/week or more: Employee Discount, EAP,