Bookkeeper / Office Manager

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

Responsibilities

• Customer Management
• Create raving fans by providing extra-mile service
• Convert leads to appointments by scheduling appointments for the sales team
• Follow up on open proposals as needed
• Keep the showroom and office organized and presentable
• Assist in the development, management & delivery of local marketing tactics
• Resolve customer conflicts

• Financials
• Complete the job costing form with the pertinent details
• Accurately update QuickBooks daily for all income and expenses
• Track, prepare, and manage timely payment of business-related expenses

• Operations (Production)
• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders
• Order all products needed for jobs accurately and follow up on delivery
• Schedule the job to meet the schedule of customer and installers
• Communicate with installers and customers on start dates and times
• Update the customer with ongoing details of installation and job progress
• Discuss and obtain written permission for any changes in contracted work
• Confirm scope of work and compensation with installers prior to start of job
• Update Salesforce/production board daily with status of job and upcoming schedule

Qualifications

• Experienced in bookkeeping using QuickBooks Online
• Excellent customer service skills
• Strong communication skills, particularly over the phone
• Highly organized, detail-oriented, and able to multi-task
• Able to work independently without supervision

Pay

$50,000.00 - $70,000.00 per year

Schedule

Full-time