Booking Quality Specialist

About the role

The Booking Quality Specialist at PerLuxe Travels will take ownership of service quality within premium resorts, cruises, Disney trips, family and couples travel, group planning, quotes, and travel-rule research. This role focuses on booking quality specialized execution within premium travel research, ensuring work leaves owners, evidence, and next actions visible.

Skills

• Use Quality Review and Corrective Action Tracking confidently when carrying out booking quality specialized execution within premium travel research.
• Apply Coaching Support without losing track of exceptions, owners, or deadlines tied to booking quality specialized execution within premium travel research.
• Document Booking Quality Specialist Execution decisions clearly enough that another teammate can follow the reasoning behind booking quality specialized execution within premium travel research.
• Use sound judgment around Booking Quality Specialist Documentation, especially when booking quality specialized execution within premium travel research requires escalation instead of assumption.

Responsibilities

• Coordinate the Booking Quality Specialist workflow by helping the team turn quality findings into practical process feedback.
• Review the Booking Quality Specialist workflow by helping the team assess work against documented quality standards.
• Maintain the Booking Quality Specialist workflow by helping the team score and document observed defects.
• Track the Booking Quality Specialist workflow by helping the team identify recurring failure patterns.
• Own the Booking Quality Specialist workflow by helping the team track corrective actions and follow-up.

Expected Contribution

Quality is visible when service quality is accurate enough for others to act on and unresolved items are documented rather than guessed. For PerLuxe Travels, this result is measured through booking quality specialized execution within premium travel research.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States. Associate level.