Booking Quality Specialist

About the Role

The Booking Quality Specialist at Hallford Travels will take ownership of service quality within personalized leisure vacations, cruises, all-inclusive stays, itineraries, suppliers, and traveler support. This role focuses on specialized execution within leisure travel operations, ensuring that work leaves owners, evidence, and next actions visible.

Responsibilities

• Coordinate the Booking Quality Specialist workflow by helping the team score and document observed defects.
• Review the Booking Quality Specialist workflow to identify recurring failure patterns.
• Maintain the Booking Quality Specialist workflow by tracking corrective actions and follow-up.
• Track the Booking Quality Specialist workflow to turn quality findings into practical process feedback.
• Own the Booking Quality Specialist workflow by reviewing work against documented quality standards.

Qualifications

• Use Corrective Action Tracking and Coaching Support confidently in leisure travel operations.
• Apply Exception Tracking without losing track of exceptions, owners, or deadlines.
• Document decisions clearly so teammates can follow the reasoning behind actions.
• Exercise sound judgment during Quality Reviews, escalating when necessary instead of making assumptions.

What Matters Most

Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and clear records that guide next actions. Success is measured by the accuracy, security, traceability, and readiness of service quality for the next authorized teammate.

Role Details

Full-time, associate level, 100% remote within the United States. Base salary: $42,000-$62,000 per year.