Booking Quality Specialist

About the role

The Booking Quality Specialist at Fabventure Travel focuses on improving service quality for Europe, Mediterranean, and Caribbean cruises, all-inclusive vacations, honeymoons, family trips, and groups. The role emphasizes booking quality specialized execution within Europe travel support, ensuring decisions are based on current records rather than memory or guesswork.

Strong performance is measured by fewer avoidable corrections, timely follow-through, and records that make the next action obvious, all contributing to booking quality specialized execution within Europe travel support.

Responsibilities

• Coordinate the Booking Quality Specialist workflow by helping the team track corrective actions and follow-up.
• Review the workflow by turning quality findings into practical process feedback.
• Maintain the workflow by reviewing work against documented quality standards.
• Track the workflow by scoring and documenting observed defects.
• Own the workflow by identifying recurring failure patterns.

Success Profile

• Use Standards Compliance and Booking Quality Specialized Execution confidently in daily tasks.
• Apply Scorecard Review without losing track of exceptions, owners, or deadlines.
• Document Data Accuracy decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Process Improvement, especially when escalation is required instead of assumption.

Work Arrangement

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.