Bombardier, Project Manager - 1703

About the role

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel. When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you!

Responsibilities

• This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications.
• This includes customer contact and support as well as interface with department managers as primary functions.
• Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities.
• Job duties will vary each day and will encompass projects as designated by the Senior Project Manager.
• Will be required to work independently and manage multiple projects.
• Coordination of large projects and customer support are critical.
• You Will Be ESSENTIAL To Many FUNCTIONS Including Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
• Pre-arrival coordination of assigned customer projects.
• Arrival de-brief coordination.
• Plan and coordinate overview of aircraft work flow, providing schedule calendars as necessary depending on work scope.
• Assistance with any department if problems arise.
• Central point of contact for customers and West Star personnel.
• Work independently on projects and coordinate multiple projects as assigned.
• Schedule and work quality are essential in these functions.
• Work with customer in project management, pricing and customer support roles.
• Assist as necessary with Sales and Contracts Departments for assigned aircraft.
• Post departure follow up with customer.
• Effectively and clearly communicate (i.e., speak, write, read) in English.
• Any other job-related duties as assigned by management.

Requirements

Education

• A High school diploma or equivalent.
• Airframe and Powerplant License beneficial.
• Aviation specific training a benefit.
• College education or degree beneficial.
• Management, leadership, and customer service training beneficial.
• A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

Experience

• 5-10 years prior experience in business aviation MRO activities is preferred.
• You will need to have general experience with FAA paperwork, work order and billing processes.
• Extensive customer contact and customer service experience is required.

Initiative

• We’re looking for team players who are self-motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints