Boiler Technician IV

About the role

The Boiler Service Technician-Level 4 is a senior-level role responsible for expert service, maintenance, and upgrades of hot water and steam boiler systems in commercial and industrial settings. This position requires advanced troubleshooting skills, extensive experience with dual-fuel burner setups and combustion tuning, and a deep understanding of control and motor wiring.

Responsibilities

• Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction.
• Lead expert-level service, maintenance, and upgrades of boiler systems in complex environments.
• Demonstrates a strong knowledge of burner setup.
• Demonstrates a strong knowledge of combustion management on dual fuel systems.
• Demonstrates a strong knowledge of working on 3-element feedwater systems, parallel positioning controls.
• Ability to diagnose and resolve issues with analog circuits and transmitters.
• Knowledge of 3-parameter trim systems and O2 trim controls.
• Execute advanced control system upgrades and retrofits.
• Provide coaching & guidance to other technicians on boiler repairs.
• Performs preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
• Prepares for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials and coordinating on-site work, as necessary.
• Maintains vehicles by checking vehicle condition and literature supplies.
• Maintains tools and equipment by inspecting for signs of wear.
• Documents work by completing paperwork on each job and maintaining files.
• Serves as a direct customer contact.
• Determines parts to order for repairs and timeliness of need.
• Keeps current all manufacturers' products concerning installation, operation, maintenance, service, and repair.
• Provides technical support to customers.
• Be knowledgeable with the products and services offered by Brady and become effective in the sales of those products and services.
• Flexibility to work overtime/weekends, as required.

Teamwork

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company.
• Continually look for ways to improve our processes and ability to serve our customers effectively.
• Improve personal performance on a continual basis.

Customer Service

• Provide responsive, professional and diplomatic customer service.
• Answer customer calls and correspondence quickly and pleasantly.
• Communicate with customers in a friendly, professional, and patient manner.
• Perform all duties with the goal of building and maintaining long-term customer relationships.
• Immediately address any customer’s concern and requests the involvement of other Company personnel as required.

Safety

• Follow all company safety programs and report any non-compliance to your Team Leader.
• Notify Team Leader or Safety Manager of any unsafe conditions.
• Proper PPE equipment must be used at all times when necessary.
• Report all accidents and injuries to your Team Leader and HR immediately.
• All monthly training topics on safety completed and done during the month due.