BODYROK Tustin Pilates Studio Sales Advisor

Job Summary

The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. Responsibilities include generating revenue by developing relationships with potential, new, and existing members, assisting members/guests in person and over email, and promoting specials to current and future guests.

Essential Duties & Responsibilities

• Deliver the BODYROK Service Promise
• Contribute to running a clean, friendly, and well-maintained studio
• Execute the team member basics of being on time and complying with the dress code
• Aid members/guests in person when they are in the studio and over email as inquiries come in
• Initiate tasks and perform duties without direction/micromanagement
• Maintain a clean and orderly studio by maintaining bathrooms, changing rooms, and trash
• Monitor incoming emails and ensure proper check-in procedures are followed
• Create new business internally through member promotions, referrals, and inquiries
• Promote specials to current and future guests
• Reach out to existing and potential members via email for sales opportunities
• Reconcile and report all incoming and outgoing transitions
• Successfully attain personal sales revenue targets
• Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
• Update Supply Request Log and Maintenance Log (depending on the issue)
• Promote and sell merchandise
• Keep the front desk area and entryway clutter-free, orderly, and clean
• Perform general cleaning duties to include hourly bathroom room and studio checks
• Follow up with members who have enrolled to ensure we are exceeding expectations
• Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications

• 1-2 years of customer service or sales experience preferred
• 1-2 years MindBody software experience preferred
• Competitive drive to succeed in commission sales and performance based culture
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Physical Requirements

• Sometimes sit, walk, kneel, and reach with hands and arms
• Must be comfortable interacting with people and making them feel welcome

Compensation

$17.50 per hour

BODYROK offers high-intensity, low-impact workouts that tone, sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized, problem-solvers, demonstrate excellent interpersonal skills, and have a passion & excitement for our brand. We are seeking enthusiastic, service-oriented, hardworking individuals to work in our fast-paced studios. Let's ROK!