BODYROK Studio Advisor - Front Desk/Receptionist

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt and redefine your body and mind in just 40-50 minutes. We are a rapidly growing company looking for like-minded fitness enthusiasts committed to our mission of helping people become the best version of themselves.

About the role

The Studio Advisor provides customer service support to studio members and guests and supports instructors in creating a positive environment. You’ll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases.

Responsibilities

• Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio; comply with dress code and punctuality standards.
• Assist members and guests in-person and via email.
• Maintain studio cleanliness: bathrooms, changing rooms, towels/laundry, and trash.
• Initiate tasks and perform duties without micromanagement.
• Monitor incoming emails and ensure proper check-in procedures are followed.
• Greet all incoming members and guests and ensure check-in compliance.
• Thank guests as they exit.
• Create new business through member promotions, referrals, and inquiries.
• Promote specials to current and future guests.
• Reach out to existing and potential members via email for sales opportunities.
• Reconcile and report all incoming and outgoing transactions.
• Attain personal sales revenue targets.
• Conduct studio tours for potential members, connecting them to facilities, equipment, services, and amenities.
• Handle member service issues: address changes, electronic funds setup, billing questions.
• Update Supply Request Log and Maintenance Log as needed.
• Promote and sell merchandise.
• Keep the front desk and entryway clutter-free and clean.
• Perform general cleaning duties, including hourly bathroom and studio checks.
• Follow up with enrolled members to ensure expectations are exceeded.
• Provide the highest level of customer service in all interactions.

Requirements

• 1-2 years of customer service or sales experience preferred.
• 1-2 years of MindBody software experience preferred.
• Competitive drive to succeed in commission sales and performance-based culture.
• Excellent customer service skills.
• Knowledge of sales practices and techniques.
• Independent, self-starter with strong organizational skills.
• Basic computer skills.
• Strong oral and written communication skills.
• Organized and detail-oriented.
• Friendly, warm, compassionate, and welcoming personality.
• Comfortable interacting with new people.
• Available to work at least 2 weekend days per month (e.g., 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays).

Qualifications

• High School Diploma or GED required.

Physical Requirements

• Occasionally sits, walks, kneels, and reaches with hands and arms.
• Ability to lift and/or move up to 25 lbs.

Work Environment

• Regularly exposed to moving mechanical parts.
• Noise level in the studio environment is loud.
• Must be comfortable interacting with people and making them feel welcome.

Pay

This is an hourly position with a base rate plus unlimited commission for each sale completed—no limits or thresholds.

Benefits

• Competitive pay.
• Free BODYROK classes.
• Employee discounts.