Body Shop Parts/Production

About the role

We are looking for a Parts Counterperson to help support our team and provide customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.

Serpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress-free car buying experience, but an easy and enjoyable car-ownership experience. When you join our team, you join the Serpentini family!

Responsibilities

• Oversee the parts sales process from start to finish
• Communicate with staff and customers in a friendly and professional manner
• Converse effectively/efficiently regarding customer parts status
• Read and understand the parts catalog when looking up and speaking to specific parts
• Answer phone calls, provide price quotes and other information to customers
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate
• Provide high-level service to both internal and external customers
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary
• Make sure all internal requests for parts are billed on service repair order

Requirements

• High School Diploma or equivalent
• Prior auto parts sales experience (preferred)
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Ability to read/interpret safety and maintenance documents
• Ability to calculate figures/amounts including: discounts, interest, commissions, proportions, %, area, circumference, and volume
• Valid driver's license and clean driving record

Benefits

• Health, dental, and vision insurance
• 401(k) plan
• Paid time off
• Opportunities for advancement
• Employee discounts