Bodily Injury Claims Supervisor

Scope

As a Bodily Injury Claims Supervisor, you will be overseeing Bodily Injury/Underinsured Motorist claims operations. You will provide leadership and aid in the professional development and training of BI/UM specialists who have accountability for claims in multiple jurisdictions. You will also conduct quantitative/qualitative analysis of loss data, providing insight into claim disposition strategies. The BI Claims Supervisor will play a critical role in ensuring the fair and efficient handling of bodily injury claims while providing exceptional customer service to claimants.

Duties

• Oversee the pre-suit claims process from initial report to resolution, ensuring accurate documentation, proper investigation, and timely communication with claimants, policyholders, and other stakeholders.
• Review complex or high-value bodily injury claims to assess liability, coverage, and damages.
• Collaborate with adjusters to ensure proper investigation, evaluation, and negotiation techniques are applied to achieve fair claim resolutions. Answering any technical questions for adjusters.
• Analyze claims data to identify trends, patterns, and opportunities for process improvement.
• Generate and present regular reports to management, highlighting key performance indicators, challenges, and proposed solutions.
• Review new suits and prepares them for transfer to defense counsel.
• Reviews and re-evaluates injury claims upon receipt of new information.
• Logs in time demands and monitors for responses.
• Approves any coverage denials; signs coverage disclosure letters for BI/UM claims.
• Responds to Civil Remedy Notices
• Compiles monthly figures and reports to senior management.
• Directly supervises employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Educational Requirements

• Minimum 3 years handling and/or supervising Texas Bodily Injury Claims required.
• Bachelor’s degree in a related field, or equivalent combination of education and experience.
• CPCU (Chartered Property Casualty Underwriter) or AIC a strong plus.
• Active Adjusters License

Skills & Experience

• Proven team leadership and Supervisory Experience.
• Extensive knowledge and experience of claims operations, procedures, and practices, particularly in the BI/UM market.
• Prior experience handling bodily injury claims in Texas, with a strong understanding of state-specific laws and claims procedures.
• Must be familiar with regulations at the federal, state, and local levels.
• Must be able to communicate effectively both verbally and in writing with strong analytical and presentation skills.
• Proficiency in Word, Excel, Windows–based applications, and internet usage.
• Strong customer focus.

Benefits

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Short Term and Long-Term Disability