Bodily Injury Claims Specialist

Applications are accepted on an ongoing basis. An open position may not be available at this time. We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

About the role

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Claims department as a Bodily Injury Claims Representative. The position requires assembling facts, determining coverage, evaluating the amount of loss, analyzing legal liability, making payments in accordance with coverage, damage and liability determination, and performing other functions or duties to properly adjust the loss.

Responsibilities

• Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage.
• Follow claims handling procedures and participate in claim negotiations and settlements.
• Deliver a high level of customer service to our agents, insureds, and others.
• Devise alternative approaches to provide appropriate service, dependent upon the circumstances.
• Meet with people involved with claims, sometimes outside of our office environment.
• Handle investigations by telephone, email, mail, and on-site investigations.
• Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute.
• Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials.
• Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule.
• Assist in the evaluation and selection of outside counsel.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Requirements

• A minimum of three years of insurance claims related experience.
• The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision.
• The ability to effectively understand, interpret and communicate policy language.
• The dissemination of appropriate claim handling techniques so that others involved in the claim process are understanding of issues.

Pay

The anticipated annualized starting base pay range is $65,500.00 - $96,100.00. Other components of the compensation package include benefit dollars used to purchase certain benefits and several bonus opportunities.

Benefits

• Matched 401(k) and fully funded pension plan (once vested).
• Medical, prescription, dental, and vision insurance.
• Associate, spouse, and child life insurance.
• Supplemental sick pay and long-term disability.
• Health care flexible spending accounts and dependent care flexible spending accounts.
• Generous paid time off including holidays, vacation days, personal time, sick leave, and parental leave.
• Adoption assistance.
• Discounts on personal insurance.
• Education matching gift program and student loan assistance program.
• Gym membership and fitness class reimbursement program.