Bob Squad Sales Associate

Do you thrive on creating positive customer connections—by phone or in-store? As a Bob’s Squad Associate at Bob’s Discount Furniture, you’ll be part of a dynamic, omni-channel environment where your voice, personality, and problem-solving skills help deliver a fun, honest, and supportive shopping experience the “Bob’s Way.” This isn’t your typical call center—we offer a no-gimmicks approach, inbound-only calls, and a clear path for personal growth.

Work Environment

Inbound call center or in-store support, depending on location. Must be comfortable handling customer inquiries, processing orders, and working in a fast-paced, goal-driven retail environment.

What You’ll Bring

At Bob’s Discount Furniture, we’re looking for energetic, tech-forward team players who love helping people, thrive in fast-paced settings, and are motivated by both individual success and team results. If you’re passionate about providing great customer service and ready to grow in a supportive environment—we want to hear from you.

Key Skills For Success

Core Competencies & Expertise

• Customer service and inbound phone support
• Sales conversion and product knowledge
• First-contact problem resolution
• Communication via phone, chat, and system notes
• Order entry, tracking, and system navigation (BobSuite)
• Multi-tasking and performance metrics management (AOV, NPS, etc.)
• Scheduling and follow-up communication

Preferred Competencies & Skills

• Previous phone sales or customer service experience
• Strong written and verbal communication skills
• Tech-savvy; quick to learn systems and tools
• Empathy, adaptability, and emotional intelligence
• Prospecting, presentation, and closing skills
• Confidence in navigating conversations around price, product, and service
• Positive, team-first mindset with personal accountability

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country—with over 200 stores—we’re committed to skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

Benefits & Perks

• Hourly + Commission pay structure
• Inbound-only calls—no cold calling!
• National Health, Dental, and Vision Insurance
• 401(k) Profit Sharing Plan with generous company match
• Paid Time Off: vacation, holidays, sick time, and your birthday
• Life insurance (employer-paid + voluntary options)
• Bob’s Bail Out Program for early pay access
• Bob’s Helping Hand Program for emergency support
• Generous Employee Discount & Hays Perks partner savings
• Career advancement & skills-based development

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven workplace. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just coworkers—we’re teammates who uplift and support one another.

Minimum Qualifications

• Available to work evenings, weekends, and holidays
• Excellent phone etiquette and communication skills
• Ability to multi-task while maintaining attention to detail
• Strong interpersonal skills with a customer-first mindset
• Comfortable using technology and learning new systems

Pay

Expected base pay: $12 per hour plus commission.

Schedule

Requires a flexible schedule including evenings, weekends, and holidays.