Bob Squad Sales Associate

About the Role

Join Bob’s Discount Furniture as a Bob’s Squad Associate and thrive in a dynamic, omni-channel environment where your voice, personality, and problem-solving skills create positive customer connections—by phone or in-store. This role focuses on delivering a fun, honest, and supportive shopping experience the “Bob’s Way” through inbound-only calls and in-store support, with a clear path for personal growth.

Work Environment

This role operates in an inbound call center or in-store support setting, depending on location. You’ll handle customer inquiries, process orders, and work in a fast-paced, goal-driven retail environment. A flexible schedule is required, including evenings, weekends, and holidays.

Responsibilities & Key Skills

• Provide exceptional customer service and inbound phone support
• Drive sales conversion and demonstrate product knowledge
• Resolve customer issues on first contact
• Communicate effectively via phone, chat, and system notes
• Process orders, track shipments, and navigate systems (e.g., BobSuite)
• Manage multi-tasking and performance metrics (AOV, NPS, etc.)
• Handle scheduling and follow-up communication

Preferred Skills

• Previous phone sales or customer service experience
• Strong written and verbal communication skills
• Tech-savvy with the ability to quickly learn new systems and tools
• Empathy, adaptability, and emotional intelligence
• Prospecting, presentation, and closing skills
• Confidence in navigating conversations about price, product, and service
• Positive, team-first mindset with personal accountability

Requirements

• Available to work evenings, weekends, and holidays
• Excellent phone etiquette and communication skills
• Ability to multi-task while maintaining attention to detail
• Strong interpersonal skills with a customer-first mindset
• Comfortable using technology and learning new systems

About Bob’s Discount Furniture

Bob’s Discount Furniture is one of the leading omni-channel furniture retailers in the country, with over 200 stores. We foster a positive, inclusive, and skill-driven workplace guided by core values: Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun. We believe in skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

Benefits & Perks

• Hourly + commission pay structure (inbound-only calls—no cold calling)
• National health, dental, and vision insurance
• 401(k) Profit Sharing Plan with generous company match
• Paid time off: vacation, holidays, sick time, and your birthday
• Life insurance (employer-paid + voluntary options)
• Bob’s Bail Out Program for early pay access
• Bob’s Helping Hand Program for emergency support
• Generous employee discount & Hays Perks partner savings
• Career advancement & skills-based development opportunities

Pay

Expected base pay starts at $12 per hour, plus commission.