Boat Part Sales Specialist- Full Time

About the role

The Part Sales role maintains and controls boat, motor, trailer, and ATV parts inventory and assists external and internal customers with purchases or questions regarding parts.

Responsibilities

• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Receives inquiries from customers requesting retail parts, price quotes, or general information either by phone or at the parts counter.
• Researches customer inquiries using Internet sites, manufacturer contact, or on-site reference materials.
• Performs part sales transactions either on the phone or at the parts counter.
• Safeguards funds received and performs till reconciliation procedures on a daily basis.
• Creates purchase orders to buy parts needed for stock, customer, or work order requirements and forwards orders to the appropriate vendor.
• Receives parts ordered and checks shipping documents vs. merchandise/quantities received for accuracy.
• Performs data entry of parts received into the IDS inventory tracking system.
• Places merchandise received in designated locations for easy retrieval.
• Verifies and validates receipt of payment in full before special order parts are shipped.
• Issues parts to technicians and riggers as per work order requirements, then enters those parts issued on work orders in IDS to track parts inventory.
• Verifies and completes refund transactions on returned parts or cancellations.
• Ensures returned and warranty parts are sent back to the appropriate vendor and credit is received.
• Prepares for and conducts required parts inventories as per established schedules.
• Reports and reconciles any inventory shortages or parts variances resulting from physical inventory.
• Maintains a clean and professional work area.
• Performs all other duties as assigned.

Requirements

• High school education or equivalent experience.
• Able to lift up to 50 pounds.
• Able to stand for extended periods.

Skills

• Ability to calculate figures such as discounts or percentages and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and other associates.
• Good phone etiquette.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computer and perform data entry functions.
• Marine knowledge is helpful.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• And more!