Boat/ATV Service Specialist

Assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI), delivery orientation, customer service, warranty repairs, and parts/accessories sales.

Responsibilities

• Supports a strong commitment to world-class customer service to ensure a pleasant and productive shopping experience for all customers.
• Greets all new unit delivery, service, warranty, and parts customers in a friendly, prompt, and efficient manner.
• Answers service, warranty, and parts questions over the phone and in person.
• Assists Receiving Department with unloading, inspection, and VIN verification of new units delivered by the manufacturer.
• Affixes bar code labels to units received and updates lot location in IDS.
• Maintains unit inventory status communication in IDS and assists with physical inventories.
• Prints daily unit delivery schedule to prepare for upcoming orientations.
• Conducts final PDI and inspects detailing of all units scheduled for delivery; reports any issues to the Service Manager and provides VIN verification to the BA.
• Confirms correct rigging and accessory mounting instructions against the work order.
• Prepares Owner’s Delivery Packet and delivery documents in advance for pick-up.
• Explains unit and accessory operation, break-in, and maintenance procedures to customers.
• Assists service customers with documentation of concerns on the TMBC Repair Order.
• Assists Service Manager with creating related IDS work orders and keeping customers informed of repair estimates and progress.
• Assists Marine GSM and senior management with scheduling work in the department.
• Remains up-to-date on product warranty policies and procedures.
• Assists with warranty repair authorization, IDS work order creation, receiving and sale of parts, and accepting payments for parts and work orders.
• Compiles daily batch report and performs till reconciliation.
• Assists Management and BA to ensure no unit is released until payment is received in full.
• Maintains a clean and professional work area.
• Performs all other duties as assigned.

Requirements

• High school education or equivalent experience.
• Must be at least 21 years old.

Skills

• Ability to complete simple math calculations.
• Ability to communicate in a friendly and professional manner with customers, vendors, and fellow associates.
• Ability to establish and maintain effective working relationships with customers, management, and co-workers.
• Ability to perform various functions within Dealership Management data entry system.

Physical Requirements

• Able to lift up to 50 pounds.
• Able to work indoors and outdoors in a non-air-conditioned environment.
• Able to stand for extended periods.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• Additional benefits available.