BMW Service Advisor – Every Saturday / Flexible Weekday Off

About the Role

BMW of the Main Line, Philadelphia's BMW dealer, is looking for an experienced and motivated Service Advisor to join our team in a Saturday-focused role. This is an excellent opportunity for an automotive professional passionate about customer service, who enjoys a fast-paced dealership environment, and seeks a consistent schedule with weekday flexibility.

Schedule

Every Saturday required, with a flexible weekday off coordinated with management based on business needs.

Qualifications

• Minimum 1 year of Service Advisor experience in a dealership or automotive service environment; luxury automotive experience preferred
• Strong commitment to delivering an exceptional customer experience
• Excellent communication, sales, and organizational skills
• Ability to multitask and perform in a fast-paced environment
• Familiarity with dealership management systems; CDK experience is a plus
• Professional attitude, appearance, and strong work ethic
• Self-motivated, dependable, and team-oriented
• Availability to work every Saturday
• Ability to successfully complete pre-employment screening, including driving record, drug screening, and background check

Responsibilities

• Build lasting customer relationships while developing and maintaining a personal book of business
• Greet, assist, and advise customers on all automotive maintenance and repair needs
• Identify customer needs and professionally present recommended maintenance and repairs
• Manage customer appointments, repair orders, and service workflow from initial write-up through vehicle delivery
• Set clear customer expectations regarding service recommendations, pricing, and completion timelines
• Maintain proactive, accurate, and timely communication throughout the service visit
• Prepare, monitor, and complete accurate repair orders, estimates, and invoices
• Maximize service opportunities while maintaining customer trust and satisfaction
• Coordinate with technicians, shop management, and parts personnel to ensure efficient workflow and timely completion of repairs
• Initiate and manage extended warranty and insurance claims as needed
• Ensure compliance with all manufacturer warranty requirements, dealership policies, and applicable regulations
• Provide clear explanations of completed repairs, recommendations, and declined services
• Maintain accountability for individual performance, including repair order production, hours sold, effective labor rate, customer satisfaction, and other dealership performance objectives
• Support Saturday service operations and collaborate with the service team to maximize productivity and customer satisfaction

Compensation & Benefits

• Complete all required BMW factory and company training
• Generous, performance-based compensation plan tied to repair order count, hours sold, labor and parts gross profit, and other key performance indicators
• Paid vacation based on regular sales commissions
• 401(k) with company match
• Comprehensive health benefits, including medical, vision, and dental, with generous company contributions
• Company-paid life and disability insurance, with supplemental plans available
• Employee vehicle purchase program
• Discounts on parts and repairs for immediate family members
• Supportive, team-oriented work environment
• State-of-the-art BMW service facility
• Opportunities for professional development and career growth

Join Our Team

At BMW of the Main Line, we take pride in delivering a premium ownership experience while creating opportunities for our employees to succeed. If you're an experienced Service Advisor looking for a rewarding career with a premium automotive brand, competitive earning potential, and weekday flexibility, we encourage you to apply. Saturday availability is required for this position.