BMW Sacramento/MINI Sales Client Advisor

About the role

Join The Niello Company – Driving What’s Good for Over a Century!

We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home.

Responsibilities

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.
• Coordinates with the sales manager to set and meet new and used sales quotas.
• Meet the profit margin goals for vehicle sales.
• Introduces customers to parts, service, F&I, and general merchandise departments.
• Utilizes floor time effectively in meeting the customer’s needs and soliciting sales.
• Makes sure that customers are aware of the features and benefits on all products.
• Consistently uses established procedures to complete all paperwork correctly and on time.
• Effectively uses the computerized inventory control system, keeping it current and meeting net profit goals.
• Actively develops prospects.
• Demonstrates to the customer the advantages of products compared to other brands.
• Is polite and friendly and greets customers promptly.
• Consistently follows the outlined sales process.
• Verifies that customers are qualified for their wants, needs, and ability to buy.
• Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Maintains professional appearance.
• Ensures that customers receive consistent treatment by always following the documented procedures.
• Conducts telephone transactions courteously and promptly.
• Utilizes the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.
• Utilizes a consistent quotation process for purchases, trade-ins, and vehicle sales.
• Performs pre-delivery inspection and road test before delivery to customer.
• Attends pertinent trainings and stays current with sales department concerns and sales techniques.
• Satisfies the transportation needs of vehicle purchasers.
• Sells/leases and delivers a minimum of 9 units per month.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Affords customers the opportunity to select a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Offers test drives to all prospects.
• Fulfills the necessary steps to obtain proper identification from customer prior to test drive.
• Utilizes dealership sales control and follow-up system.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Attends product and sales training courses as requested by sales manager.
• Attends sales meetings.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to business and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follows up on all post-delivery items, tag/title work, 'we-owes', and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Documents ALL communication with customers in CRM.
• Completes additional tasks and projects as directed.

Qualifications

• Driver’s License
• Valid Sales License
• High School Diploma or Equivalent
• Other Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent verbal/written communication skills.
• Ability to meet company’s production and quality standards.
• Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.).

Physical Requirements

• Spend time outdoors in the weather and elements.
• Spend time indoors in air-conditioned areas.
• Sitting on a regular basis.
• Standing on a regular basis.
• Walking on a regular basis.
• Bending, twisting and/or stooping infrequently.
• Kneeling and/or squatting infrequently.
• Lifting 25 lbs. to 50 lbs. Infrequently.
• Reaching and/or lifting overhead infrequently.
• Climbing stairs infrequently.
• Repetitive hand/finger movement on a regular basis.
• Grasping/grabbing with hands infrequently.
• Pushing and pulling.

General Expectations

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

• Coordinates with the sales manager to set and meet new and used sales quotas.
• Meets the profit margin goals for vehicle sales.
• Introduces customers to parts, service, F&I, and general merchandise departments.
• Utilizes floor time effectively in meeting the customer’s needs and soliciting sales.
• Makes sure that customers are aware of the features and benefits on all products.
• Consistently uses established procedures to complete all paperwork correctly and on time.
• Effectively uses the computerized inventory control system, keeping it current and meeting net profit goals.
• Actively develops prospects.
• Demonstrates to the customer the advantages of products compared to other brands.
• Is polite and friendly and greets customers promptly.
• Consistently follows the outlined sales process.
• Verifies that customers are qualified for their wants, needs, and ability to buy.
• Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Maintains professional appearance.
• Ensures that customers receive consistent treatment by always following the documented procedures.
• Conducts telephone transactions courteously and promptly.
• Utilizes the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.
• Utilizes a consistent quotation process for purchases, trade-ins, and vehicle sales.
• Performs pre-delivery inspection and road test before delivery to customer.
• Attends pertinent trainings and stays current with sales department concerns and sales techniques.
• Satisfies the transportation needs of vehicle purchasers.
• Sells/leases and delivers a minimum of 9 units per month.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Affords customers the opportunity to select a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Offers test drives to all prospects.
• Fulfills the necessary steps to obtain proper identification from customer prior to test drive.
• Utilizes dealership sales control and follow-up system.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Attends product and sales training courses as requested by sales manager.
• Attends sales meetings.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to business and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to