BMV Part-time Customer Service Representative 2

About the role

The Bureau of Motor Vehicles (BMV) delivers exceptional, customer-focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Responsibilities

• Administer skills tests and evaluate driving skills.
• Aid customers with vehicle/watercraft titles and registration needs.
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
• Attend training classes and/or take certification tests as required.
• Maintain privacy of customer and all related records.
• Substitute for Customer Service Representatives as needed.

Requirements

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Must possess a valid driver’s license for at least the preceding 12-month period.
• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.

Qualifications

• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Customer service experience.
• Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
• Familiarity with the operations of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Able to perform essential functions with or without reasonable accommodation.

Skills

• Excellent communication skills.
• Knowledge of Indiana driving laws.
• Ability to handle multiple tasks simultaneously.
• Patience and calm demeanor.

Benefits

• Paid vacation, personal and sick time off.
• Competitive leave policies covering a variety of employee needs.
• 12 company paid holidays, 14 in election years.
• 75 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
• Free parking.
• Free LinkedIn Learning.

Pay

This position traditionally starts at an hourly rate of $16.24.

Schedule

Your schedule will be coordinated with your supervisor and will fall within these branch hours:

• Clinton: Monday, Wednesday, Friday: 9:00 am - 5:00 pm
• Rockville: Tuesday, Thursday: 9:00 am - 5:00 pm