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Jobs · Customer Service · Indiana

BMV Customer Service Representative

State of Indiana · Lawrenceburg, IN · 6 days ago
Customer Service$30k/yrFull-time

About the role

The Bureau of Motor Vehicles (BMV) delivers exceptional, customer-focused services built on choice, innovation, and genuine care. They strive to be a trusted partner to every Hoosier by investing in their people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Responsibilities

  • Conduct customer transactions using job knowledge.
  • Answer customer questions and provide guidance.
  • Absorb and process cash and card transactions.
  • Assist with the daily opening and closing of the branch.
  • Check transactions to ensure accuracy, timeliness, and proper accounting.
  • Resolve escalated customer concerns and system problems with leadership.
  • File applications as completed throughout the day.

Requirements

  • Top-notch communication skills.
  • A high level of critical thinking and the ability to troubleshoot.
  • Ability to process cash and card transactions.
  • Ability to travel up to 20% of the time to branch locations, training, or branch-related community activities.
  • Ability to perform essential functions with or without reasonable accommodation.

Qualifications

  • A High School Diploma or High School Equivalent (HSE).
  • Customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Skills

  • Excellent communication skills.
  • Strong problem-solving and critical thinking abilities.
  • Proficiency in handling cash and credit card transactions.
  • Ability to work independently and as part of a team.
  • Effective time management and multitasking skills.

Benefits

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
  • A Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
  • A Health Savings Account, which includes bi-weekly state contribution.
  • A 457(b) account (similar to 401(k) plan) with employer match.
  • Two (2) fully-funded pension plan options.
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
  • Up to 15 hours of paid community service leave.
  • Combined 180 hours of paid vacation, personal, and sick leave time off.
  • 12 paid holidays, 14 in election years.
  • An Education Reimbursement Program.
  • Group life insurance.
  • A referral bonus program.
  • An Employee Assistance Program that allows for covered behavioral health visits.
  • A Qualified employer for the Public Service Loan Forgiveness Program.
  • Free parking for most positions.
  • Free LinkedIn Learning access.

Pay

The salary for this position traditionally starts at $29,588.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

Schedule

Branch hours are: Sunday: Closed
Monday: Closed
Tuesday: 9:00 am - 6:30 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: 9:00 am - 12:30 pm

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

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