BM-BCS Boot Fitter

Overview Boyne Country Sports is seeking an experienced, professional Boot Fitter to join our retail team at Boyne Mountain Resort. This role requires genuine technical expertise — not just enthusiasm for skiing — and a polished, professional approach to customer interactions. The ideal candidate has hands-on boot fitting experience, deep product knowledge, and the sales acumen to guide customers confidently through the fitting and buying process. This is a retail sales role at its core: we're looking for someone who brings credibility and craftsmanship to every fit while consistently driving sales results. Everything we do at Boyne Mountain is guided by our core values — L.E.A.D.S.: Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People, and Serve First. You’ll bring those values to every appointment, every guest, and every shift. As a Boyne Mountain team member, you’ll also enjoy ski passes, golf passes, waterpark passes, and discounts on food, beverages, retail, affordable childcare, and much more. Responsibilities Greet and engage retail customers with a polished, professional manner, assessing foot shape, size, skiing/riding ability, and intended use to recommend the best bootApply professional-level boot fitting expertise, including shell fitting, footbed/insole fitting, punch/stretch adjustments, and canting/alignment considerationsDiagnose and resolve complex fit issues (pressure points, volume mismatches, biomechanical concerns) using professional judgment and techniqueDrive retail sales by recommending and upselling boots, footbeds, socks, and related accessories to meet revenue and unit targetsOperate and maintain professional-grade boot fitting tools and equipment (boot presses, shell heaters/molders, punch tools, footbed fabrication equipment, etc.) to industry standardEducate customers on proper boot care, buckle/liner adjustments, and break-in expectations to support customer satisfaction and reduce returnsProcess retail transactions accurately, including sales, exchanges, and returnsMaintain a clean, organized, and visually appealing fitting area and sales floorStay current on new boot models, technologies, and fitting techniques from major brands, and apply that knowledge credibly with customersMeet or exceed individual and store sales goalsRepresent Boyne Country Sports with professionalism, product credibility, and attention to detail in every customer interactionCollaborate with other retail staff and management to ensure a seamless guest and sales experience Qualifications Required: Prior professional boot fitting experience (ski/snowboard shop, specialty outdoor retail, or equivalent) requiredDemonstrated technical knowledge of ski/snowboard boot construction, sizing, flex, and fit principlesStrong sales skills and a proven ability to close retail salesProfessional demeanor, communication skills, and attention to detailAbility to stand, kneel, and work with customers' feet for extended periodsAbility to work weekends, holidays, and peak ski season hoursBasic math skills for register/POS transactions Preferred Formal boot fitting training strongly preferredExperience with footbed fabricationPersonal skiing or snowboarding experienceFamiliarity with major ski/snowboard boot brands (Nordica, Salomon, Atomic, Tecnica, Burton, etc.) Physical Requirements Ability to lift and carry up to 40 lbs (boot boxes, stock)Ability to kneel, bend, and crouch repeatedly throughout a shiftAbility to stand for extended periods on hard retail flooringComfortable working in a cold-weather resort retail environment What We Offer Competitive hourly wage plus sales commission/incentive potentialEmployee ski/snowboard pass and family/friend discountsGenerous employee discount on retail merchandise, including boots and gearRetail and food & beverage discounts on-propertyBoot fitting training and ongoing product knowledge developmentFun, team-oriented work environment at one of Michigan's premier ski resortsPotential for seasonal bonus/return incentives