Bloomingdale's Manager, Sales - Fine Jewelry/Fashion Jewelry

About the Role

Store Leaders are on the forefront of both the colleague and customer experience. Through dynamic leadership, interpersonal skills, and business acumen, you will inspire your team to bring the Bloomingdale's mission—to be like no other store in the world—to life. As a Business Sales Manager, you are responsible for unlocking each team member's individual motivation and goals. A successful Bloomingdale's Business Manager possesses an inherent passion for people, whether recruiting, onboarding, and developing direct reports or ensuring customers receive an outstanding experience. You will oversee a multi-million dollar component of the overall store business, often including multiple families of businesses with a large sales professional span of control. In today's retail environment, leaders must be flexible and agile, supporting sales results, merchandising standards, and ensuring timely completion of customer fulfillment orders.

Responsibilities

• Observe, coach, and role model customer-centric selling behaviors at all times.
• Require and champion the use of selling technology to support a seamless customer experience.
• Lead and educate on relationship selling, building a client book, and driving outreach to maximize business.
• Actively support total store priorities and establish yourself as an available and engaged leader.
• Lead and own execution of merchandising, partnering with Visual Merchandise Manager/Merchandise Manager as the owner of overall merchandising direction.
• Ensure all necessary re-stocking, floor moves, and signing are completed.
• Provide daily oversight of the fulfillment process, tracking metrics throughout the day to ensure optimum fill rate.

Requirements

• Associate's Degree and 3-5 years of direct experience required.
• Effectively communicate and present information in one-on-one and small group situations to customers and all levels of internal and external business partners.
• Ability to effectively plan and execute strategies.
• Ability to monitor and maneuver workflow to achieve priorities.
• Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and/or holidays.

Physical Requirements

• Requires periods of walking, standing, communicating, reaching, crouching, and climbing ladders.
• Frequent use of computers and other technology, including handheld equipment, cash registers, and processing register transactions.
• Frequently lift/move up to 25 lbs.