Black and Blue - Host/Hostess

About the role

Provide excellent service to guests when seating them in the restaurant according to designated rotation plans. Provide fast, friendly, and efficient service to guests and wait staff. Set a positive tone for a pleasurable dining experience for all guests by communicating special occasions, special requests and the name of the guest when possible. Perform all duties in accordance with Valley View Casino & Hotel policies and within the realm of the Valley View Casino & Hotel's Mission Statement.

Responsibilities

• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Greet guests in a courteous and caring manner using personalized service.
• Greet guests and seats them in the restaurant on a rotating basis, but always honoring guests seating preferences.
• Handle and solve any concerns and questions from guests.
• Complete required paperwork when handing comps, coupons and room charges.
• Give clear directions to guests when necessary.
• Utilize the Open Table system of reservation management to input guest names, codes, comps and any other essential information pertaining to guest seating preferences and allergies.
• Manage the floor by monitoring tables entering, exiting and near completion. Manage the duration of each table’s experience and create a daily report with this information.
• Adhere to regulatory, departmental, and company policies.
• Willingness to Serve: Able to demonstrate a high level of service delivery; do what is necessary to ensure guest satisfaction in dealing with service failures and prioritizing guest needs.
• Able to take action in solving problems while exhibiting good judgment and a realistic understanding of issues.
• Able to use reason, even while dealing with emotional topics; review facts and weigh options.
• Able to adapt behavior to the style of others, interact with people who have different values, cultures, or backgrounds. Be of service to difficult people.
• Able to develop rapport with others and recognize their concerns and feelings. Build and maintain long-term associations based on trust and respect.
• Perform other duties as assigned by management.

Requirements

• High school diploma or GED equivalent.
• Must possess and demonstrate a positive attitude.
• Must possess and demonstrate a willingness to learn and have the ability to follow instructions and direction.
• Must possess and demonstrate strong interpersonal skills including being able to communicate and work well with others.
• Ability to communicate effectively in English.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in the English language.
• Ability to speak effectively before groups of guests or Team Members of organization.
• Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Be of service to difficult people.
• Able to develop rapport with others and recognize their concerns and feelings. Build and maintain long-term associations based on trust and respect.
• Perform other duties as assigned by management.

Qualifications

• Six months of food server experience in a high volume restaurant.

Physical Requirements

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member is regularly required to sit and use hands to manipulate, handle, or feel.
• The Team Member is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must be able to stand for the majority of their shift.
• The Team Member must occasionally lift and/or move up to 25 pounds.
• The Team Member must be able to stand on his/her feet for prolonged periods of time.

Working Conditions

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles.
• The Casino is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.