BizOps Senior Manager (Technical)

Responsibilities

• Lead a team of highly technical operators responsible for the systems, automation, and operational infrastructure that power Brex’s Operations organization at scale.
• Partner closely with Product, Engineering, Data, Finance, and Operations leaders to solve complex business problems.
• Define the long-term vision for how Brex scales operationally while directly driving execution on high-impact systems, workflows, and AI-powered tooling.
• Transform traditional operations into AI-native organizations through intelligent automation, agentic workflows, decision infrastructure, and scalable internal platforms.
• Help answer foundational questions such as how operational work should be redesigned in an AI-native world, how to increase efficiency and automation while maintaining strong customer experience and risk controls, and how to build systems that create leverage across rapidly scaling operational teams.

Requirements

• 5+ years of experience leading Systems, BizOps, TechOps, Internal Platform, or Operational Excellence teams in high-growth, fast-paced environments.
• Proven track record of building and scaling internal systems, workflows, and operational tooling that drive measurable business impact.
• Experience leveraging AI/LLM technologies to automate workflows, improve operational efficiency, or build internal tools and agentic systems.
• Strong understanding of modern operational tooling ecosystems, including platforms such as Salesforce, Retool, workflow automation tools, and data infrastructure.
• Technical fluency with systems architecture and automation development, including working knowledge of JavaScript, Python, SQL, APIs, and AI tooling ecosystems.
• Strong analytical and operational mindset with the ability to use data to inform strategy, prioritize investments, and measure business outcomes.
• Demonstrated ability to operate effectively across highly cross-functional environments and align technical solutions with business strategy.
• Prioritize ambiguity, drive alignment across stakeholders, and lead complex initiatives from concept to execution.
• Strong ownership mentality with a bias toward action and a willingness to operate hands-on when needed.
• Excitement for building the next generation of AI-native operational systems and workflows.