Bistro Attendant

About the role

The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Server for the Courtyard Bistro. Located between the Houston Medical Center and Downtown Houston, the Bistro offers a vibrant work environment with easy access to upscale restaurants, nightlife, and attractions.

Responsibilities

• Sharpen your customer service, multitasking, and upselling skills while creating memorable dining experiences for guests.
• Manage multiple tables or tasks at once while keeping guests satisfied.
• Accurately take and deliver orders, ensuring the right items are served at the right time.
• Maintain clean and organized dining spaces that align with brand standards.
• Handle guest concerns or complaints professionally and efficiently.
• Upsell menu items, beverages, or promotions to enhance guest satisfaction and drive revenue.
• Work well with colleagues, kitchen staff, and management to ensure seamless service.
• Adhere to uniform and grooming standards, representing the hotel brand appropriately.
• Manage payment transactions, process bills, and use point-of-sale systems efficiently.
• Prepare meals to order, follow recipes, and maintain consistent quality and presentation.
• Follow food safety regulations and sanitation standards to ensure guest health and satisfaction.

Requirements

• High school diploma or equivalent.
• Prior experience in food service is advantageous.
• Demonstrated experience with a strong focus on guest satisfaction.
• Exceptional ability to manage time effectively and stay organized in a fast-paced environment.
• Excellent skills for engaging with guests and collaborating with team members seamlessly.

Qualifications

• Basic math and POS experience.
• Culinary skills, including proficiency in preparing meals to order and knowledge of proper food handling, storage, and preparation techniques.
• Attention to detail, maintaining consistency in portion sizes, plate presentation, and flavor profiles to align with brand standards.

Benefits

• Professional growth through online training courses.
• Employee Assistance Program, jury duty leaves, bereavement leave, and more.
• Exclusive discounts on hotel, food, and beverage services for personal travel.

Schedule

The Bistro's hours often include breakfast, dinner, and evening drinks, providing flexibility for those seeking work-life balance or a schedule that fits other commitments.

Pay

Competitive wages, reflecting the importance of our team's contributions to the success of the Courtyard by Marriott Houston Rice University.