Biometrics (Fingerprint) Technician - On Call

This is an opportunity to work with the United States Citizenship & Immigration Services (USCIS) in meeting the mission of administering the nation’s lawful immigration system.

About the role

As a Biometric Technician (BT), you will support the mission of a government program located in Albuquerque, NM. This position works as part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Amentum provides all required job training for qualified candidates.

This is an on-call (casual) team member position. On-call (casual) employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site. This is not a regular full-time or part-time position; it is a casual on-call position. All efforts are made to notify on-call personnel in advance of site needs, however, occasionally employees are notified the night before or day of. Interested candidates must meet this availability.

In this position, hours are not guaranteed, and employees are on an “as needed” basis, so a steady income stream cannot be guaranteed. The on-call position is ideal for candidates with flexibility, seeking supplemental income, and who want to remain active in a work environment without a committed schedule.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government, ensuring the highest level of service with a cheerful and inviting demeanor.
• Safeguard all areas where Personal Identifiable Information (PII) is vulnerable, such as applicants’ paperwork, identifications, electronic biometric data, and reports.
• Perform quality biometrics processing, including capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing entry.
• Utilize crowd control barriers (stanchions or rails) to ensure safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility.
• During national pandemics or other health crises, ask applicants questions about their illness status and decline entry to the ASC per customer requirements.
• Conduct periodic facility checks (both interior and exterior) and report any concerns to the Site Supervisor.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete administrative paperwork with accuracy, such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, maintaining a visitor control log, and other duties as needed.

Requirements

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
• High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright for the duration of the scheduled shift, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a high-paced environment with the public.
• Basic computer skills, including typing.
• Successful completion of biometrics training and certification within sixty days.
• Ability to lift up to 25 pounds, bend, reach, carry, stoop, kneel, climb, etc.

Desired Skills

• Ability to speak a foreign language.

Pay

$17.75 per hour.

Benefits

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O’Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.