BIOMED FIELD SERVICE TECHNICIAN-Houston, TX

About the role

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. We focus on building quality relationships with customers by empowering our teams to solve problems together and creating long-lasting partnerships. If you have a passion for healthcare and share our goal to increase patient access to affordable, high-quality products and services, we encourage you to apply.

Reporting to the VP, Service Delivery - DI, the Biomed Field Service Technician performs technical work in the installation, repair, preventive maintenance, and calibration of OEM medical devices or systems. This role involves documenting and maintaining accurate records of inspections, repairs, calibrations, and work performed on all equipment.

Responsibilities

• Complete scheduled preventive maintenance and unplanned maintenance, and perform required equipment upgrades.
• Install and de-install OEM equipment, performing site inspections and interacting with customers and contractors as needed.
• Establish and maintain a high level of customer satisfaction through service excellence.
• Complete expense reports and submit them within established departmental guidelines.
• Train customers on basic operation and use of medical devices.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone with urgency.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner following established escalation protocols.
• Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory.
• Observe and promote Probo’s standards and policies on safety, quality, and productivity.
• Ensure accurate and timely completion of records for all installations, deinstallations, repairs, maintenance, and regulatory compliance paperwork.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Perform preventive maintenance on time, provide expeditious on-site response, and minimize equipment downtime.

Primary job responsibilities are those an employee must be able to perform with or without accommodation. The list of duties is not exhaustive, and Probo Medical reserves the right to revise the job description or require additional duties as needed.

Requirements

• Degree in electronics, biomedical engineering, biomedical technology, electrical engineering, or equivalent. Military equivalency is also acceptable.
• Previous mechanical or electronics work experience in a field service, hospital-based, or military setting.
• Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology.
• Previous experience interfacing with internal team members and external customers as part of a solution-based service process.
• Familiarity with common electronic test equipment, including Digital Multi-Meters and safety analyzers.
• Experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams, and technical manuals of biomedical and imaging instrumentation.
• Valid driver’s license, good driving record, and ability to pass a motor vehicle record check.

Skills

• Ability to adhere to hospital credentialing requirements, including drug testing and immunizations as dictated by customer or facility policy.
• Ability to resolve problems, think analytically, work independently, and communicate professionally.
• Willingness to work flexible hours and overtime, often on short notice.
• High degree of mechanical aptitude.
• Excellent interpersonal and communication skills.
• Resourcefulness and ability to work independently.
• Strong time management skills.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution, and creative thinking skills.
• Attention to detail.
• Ability to multi-task activities with shifting priorities and work productively in a pressurized environment.
• Ability to adhere to certification/credentialing required by customers for facility access.

Travel Requirements

The position requires the ability to travel up to 80% of the time.

Work Environment

The work environment will primarily be in the field at hospitals, clinics, and medical facilities, with administrative duties performed in a home office environment.

• Ability to lift, carry, and move items of a minimum of 50 lbs. using proper technique.
• Frequently required to stand, walk, sit, and drive for long periods.
• Must have use of hands and fingers and be able to reach with hands and arms, speak, and hear.
• Required to stoop, kneel, crouch, and bend.
• Vision abilities required include close vision.
• Ability to operate an automobile with a valid state driver’s license and good driving record.