Bingo Services Representative

Job Overview

Applies high guest service standards when explaining Bingo games, selling Bingo packages and extra cards during bingo sessions, and making payouts to guests. Responsible for inventory control of bingo paper for floor sales and answering guest questions, maximizing guest purchases, and enhancing the overall guest experience. Calls and facilitates bingo games.

What You’ll Do

• Sells bingo packages, jackpot games, extra games, bingo credits and merchandise to guests in a high volume and fast paced environment.
• Enters all transactions through the bingo software program.
• Processes credit cards, cash, loyalty points, gift cards, coupons, and certificates for transactions.
• Effectively explains bingo games, bingo jackpots, bingo times, game prices, card amounts, and bingo rules to guests.
• Verifies guest IDs to check for gaming age requirements, validates promotional offer eligibility, issues extra bingo cards for floor sales as needed, enters issues, returns, trade-ins for floor sale, calculates percentage game payouts by entering games into the bingo software program, audits, balances, and reconciles all floor sales accounts, verifies winners with bingo caller and pays out cash prizes to guests in compliance with required Bingo policies and procedures, calls bingo games in a clear and consistent manner, ensures calling equipment is in working order and reports any deficiencies to a supervisor, informs guests of game rules and procedures, verifies winning cards and maintains records for prize payouts, ensures all assets are secured, including maintaining locked drawers and placing non-cash equivalents in drawers, requests as needed from the supervisor, maintains the order and cleanliness of bingo hall and sales areas, ensures that adequate supplies are stocked in all areas.

Job Requirements

• Must be 18 years of age or older.
• Ability to speak, write and read English clearly.
• 1+ years of guest service and cash handling experience required.
• Bingo or Gaming experience preferred.
• Must be able to pass a basic math skills test.
• Working knowledge of basic computer operations.

Benefits & Perks

• Competitive weekly pay.
• Outstanding benefits package including medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs, and more.
• Perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

About the Role

We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience. Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.