BIM Support Specialist

Responsibilities

• Provide technical support for BIM and digital design platforms including Autodesk Revit, AutoCAD, Civil 3D, Navisworks, Autodesk Construction Cloud (ACC), BIM 360, Bluebeam, Autodesk for Government (AFG), Revu, Newforma, SketchUp, Enscape, Lumion, and other firm supported technologies.
• Troubleshoot software, model, licensing, and collaboration issues while partnering with IT staff, software vendors, and project teams to resolve technical challenges.
• Aid with software installations, upgrades, deployment, configuration, and license management for BIM related applications.
• Maintain BIM templates, family libraries, content libraries, standards, and shared digital resources.
• Partner with the IT Department and BIM ERG to evaluate, test, and deploy new technologies, software updates, plugins, and workflow enhancements.
• Develop and maintain user guides, support documentation, knowledge base articles, and training materials.
• Support onboarding and training efforts related to BIM software, digital tools, and collaboration platforms.
• Monitor support requests, identify recurring issues, and recommend process improvements that enhance user experience and operational efficiency.
• Serve as a technical resource to the BIM ERG and collaborate with project teams to identify opportunities for technology improvements and workflow efficiencies.

Qualifications

• Associate's or Bachelor's degree in Architecture, Engineering, Construction Technology, Information Technology, or other closely related field required.
• 2+ years of experience supporting BIM software, design technology platforms, or AEC related technologies.
• Familiarity with Autodesk Revit and familiarity with BIM coordination, model management, and digital collaboration workflows.
• Familiarity with Autodesk Construction Cloud (ACC), BIM 360, Navisworks, Bluebeam Revu, Newforma, and related AEC technologies preferred.
• Understanding of architectural and engineering project workflows and multidisciplinary project delivery processes.
• Experience providing technical support, software administration, troubleshooting, onboarding, or end user training.
• Strong organizational, analytical, customer service, and documentation skills.
• Ability to work independently while collaborating effectively with multidisciplinary teams.