Billing Systems Architect (Zuora)

Veradigm seeks an experienced Zuora Billing Architect to join our team and take ownership of our quote-to-cash infrastructure.

About the role

In this role, you will serve as the subject matter expert on our end-to-end billing ecosystem, spanning Salesforce CPQ, Zuora Billing, and our integrated Professional Services Project & Portfolio Management (PPPM) platform, Kantata. You will work cross-functionally with Revenue Operations, Finance, Sales, and Professional Services teams to design, optimize, and maintain scalable billing solutions that support our growing business.

Responsibilities

• Architect and maintain the end-to-end CPQ → Zuora Orders flow, ensuring clean, reliable data transformation from Salesforce CPQ Opportunities through to Zuora order creation and billing execution
• Design and govern Zuora product catalog structures including Rate Plans, Charges, and Amendments to support evolving business models (subscription, consumption, milestone-based)
• Own the integration architecture between Zuora and Kantata (PPPM), including billing milestone triggers, project go-live date synchronization, and revenue recognition alignment
• Lead technical discovery, solutioning, and documentation for new billing use cases and product launches
• Partner with Salesforce CPQ admins and developers to ensure quote configurations translate accurately into Zuora orders without data loss or mapping errors
• Define and enforce data integrity standards across the CPQ → Zuora → Finance pipeline
• Troubleshoot and resolve billing exceptions, order errors, and integration failures in a timely manner
• Design, build, and maintain complex Zuora Workflows to automate billing operations and reduce manual intervention, including examples such as:
  • Auto-generating invoices upon order activation or subscription amendment
  • Triggering payment runs and retries based on invoice status or due date thresholds
  • Automating dunning sequences and failed payment notifications
  • Orchestrating order-to-bill flows when milestones or go-live dates are updated from Kantata
  • Syncing subscription state changes (e.g., cancellations, upgrades, renewals) back to Salesforce CPQ records
  • Scheduling and executing batch billing runs aligned to contract terms or billing periods
• Drive system upgrades, sandbox testing, and release management for the Zuora platform
• Build and maintain technical documentation, data dictionaries, and integration runbooks
• Evaluate and recommend enhancements to the billing tech stack as business requirements evolve

Requirements

• 5+ years of hands-on experience with Zuora Billing, including deep knowledge of the Zuora object model, Order Actions, Rate Plans, and the Zuora API
• Demonstrated expertise with Salesforce CPQ, specifically architecting and maintaining the CPQ Opportunity → Zuora Orders integration (e.g., CPQ-X connector, Z-Billing, or custom middleware)
• Strong understanding of subscription and recurring revenue business models
• Experience designing and troubleshooting bidirectional integrations between Zuora and third-party platforms
• Proficiency with REST/SOAP APIs and integration middleware (e.g., MuleSoft, Boomi, or similar)
• Ability to translate complex business billing requirements into scalable technical designs
• Strong analytical and problem-solving skills with a high attention to detail
• Excellent communication skills — able to present technical concepts to non-technical stakeholders

Preferred Qualifications

• Experience with Kantata (formerly Mavenlink/Kimble) or any comparable Professional Services Automation / PPPM platform, particularly around:
  • Billing milestone configuration and triggers
  • Project go-live date synchronization with downstream billing systems
  • Revenue milestone-to-invoice workflows
• Familiarity with ASC 606 / IFRS 15 revenue recognition principles and how they intersect with billing system design
• Zuora certification (e.g., Zuora Billing Certified or Zuora Revenue Certified)
• Salesforce CPQ Specialist certification
• Experience working in a SaaS or technology services company with complex, multi-element arrangements

Pay

Compensation range: $130,241–$189,502. Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget.

Benefits

• Comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance
• Company-paid life insurance and retirement savings