Billing Support Representative

At Everon, we believe our people are the difference—for our organization, the customers we serve, and the communities we protect. With more than 100 locations and a comprehensive portfolio of solutions and services, employees are poised for career advancement and growth.

About the role

Verify the validity and accuracy of Commercial and Enterprise contracts, POs, and addendums. Assist in the customer experience by conducting research, making necessary adjustments and data changes to account information, and analyzing billing. Deadlines are required for month-end close. The last 2 business days are blocked for PTO or scheduled accommodations. Some overtime during evenings and weekends may be required. This is an on-site position, reporting daily to 4221 W John Carpenter Freeway, Irving, TX.

Responsibilities

• Verify, research, and review commercial contracts/POs/addendums for accuracy and completeness, ensuring all pertinent information is correct, including services setup.
• Maintain customer information, including cancellations, billing adjustments, inspection schedules, and refunds.
• Process daily recurring billing batches, ensuring accurate customer billing.
• Research missing data and communicate with branches to correct errors or omissions in a timely manner.
• Process credit/debit adjustments on customer accounts.
• Review statement and invoice generation processes.
• Process potential Commercial/Enterprise customer information to obtain credit scores.
• Approve or decline customers based on company credit guidelines and track pertinent information for reporting.
• Provide support to all commercial and residential branches and internal departments as needed (Legal, Training, Account Management, Commercial AC&T, Commercial/Residential Customer Service, National, Real Estate Group, Network Multi-Family).
• Work exception reports for MMB account clean-up.

Requirements

• High School Diploma or GED.
• Data entry or related experience.
• PC literate with proficiency in Microsoft Office applications including Word, Excel, and email.
• Ability to read and interpret applicable documents, materials, policies, and procedures in English.

Preferred Qualifications

• Knowledge of Excel, MasterMind Business, JET, JMT, Docuware, billing portals, and SFTP sites.
• Knowledge of percent of completion (POC) job billing and invoice processing.

Skills

• Customer service skills.
• Interpersonal communication and teamwork skills.
• Analysis and problem-solving skills.
• Organization skills.