Billing Representative Revenue Cycle Management

Location: Austin, TX | Facility: Remote | Department/Specialty: Revenue Cycle Management

Schedule

Day Shift | Monday - Friday, 8:00 AM - 5:00 PM

Pay

$19.73 - $26.70 per hour

About the role

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care, and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Responsibilities

• Execute Targeted Denial Diagnostics: Systematically review and resolve specialized billing holds and complex claim denials to accelerate revenue recovery and minimize aging accounts receivable.
• Drive Report-Driven Claim Resolution: Analyze high-priority billing reports to strategically target, investigate, and correct bottlenecked claims daily.
• Advance Clean Claim Metrics: Review submitted claims against strict payer criteria to identify omissions, correct billing errors, and prevent recurring rejections at the source.
• Navigate Complex Payer Portals: Interface directly with insurance clearinghouses and payer networks to track claim progress and overturn adjudication errors.
• Collaborate in an Onsite Clinical Environment: Work closely with local administrative and clinical teams to resolve documentation gaps that cause front-end claim holds.

Requirements

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience required.
• Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Qualifications

• Proven Denial Management Acumen: Direct experience identifying, appealing, and resolving insurance claim holds and denials.
• Insurance Landscape Knowledge: Solid foundational understanding of commercial and government payer guidelines, coordination of benefits, and billing codes.
• Analytical Problem-Solving: The ability to work from structured reports, prioritize a high-volume workload, and focus on high-impact claims.
• Exceptional Communication: Strong professional communication skills to effectively collaborate with onsite colleagues and insurance representatives.
• Technical Agility: Proficiency in navigating billing software, clearinghouses, and electronic medical record (EMR) systems.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage, and HSA/FSA options.
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability, and life insurance.
• Time to recharge: pro-rated paid time off (PTO) and holidays.
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development, and online learning.
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources.
• Family support: parental leave, adoption assistance, and family benefits.
• Other benefits: optional legal and pet insurance, transportation savings, and more.