Billing Operations Analyst

Key Responsibilities

• Validate completion of jobs for:
  • Billing, checking for customer authorization
  • Completion/closure of the service order/project
• Validate correct cost postings and correcting as needed
• Setting jobs to Ready to Bill status for the billing team
• Communicate with field offices with regard to status and issues with jobs
• Commit to and monitor the Open Order status daily and for month end related activities
• Address corrections and updates as needed
• Aid in resolving customer disputes as needed, providing regular updates to the customer
• Deliver to established performance metrics
• Contribute to the continuous improvement of the billing readiness process

Required Qualifications

• A High School Diploma or GED
• 5+ years of work experience in a business environment
• 1+ years of experience in Microsoft Office Suite

Preferred Qualifications

• A Bachelor’s Degree in Business or other related field (not required)
• Experience in job costing, accounting and customer service
• Experience in the HVAC Service industry
• Software: ServiceMax, Salesforce, and SAP experience
• Demonstrate and build deep process expertise
• Experience in customer service
• Foster a culture of continuous improvement
• Demonstrate financial acumen

Benefits

• 401K
• Medical
• Dental
• Vision
• Sick time as applicable to state law

Pay and Schedule

• USD28 - USD34 per hour
• Hybrid - after training. Need to be near enough to commute to office.