Billing Operation Analyst

Role Responsibilities

The responsibilities of the role will include:

• Aid in establishing performance metrics for the entire Billing Operations Department.
• Prepare and analyze weekly/monthly operational reports and inform management of any issues identified.
• Identify and propose process improvements to enhance efficiency.
• Collaborate with IT and internal developers on potential automated solutions to improve speed, accuracy, internal controls, and reporting within the department.
• Provide guidance and assistance with the billing operations support specialist in creating written policies and procedures.
• Support the billing operations support specialist in creating a central repository for all billing client documentation, processes, contracts, and special procedures.
• Work with the lodging division to create standardized commission reporting.
• Analyze established commission reporting and provide variance explanations to senior management.
• Assist collection management in developing methods to increase commission collection.
• Maintain an in-depth understanding of key accounts, account preferences, and activity flows.
• Identify risks related to vendor and client invoicing processes.
• Develop and implement best practices in operations and processes to ensure consistency with company requirements, internal and external controls, and audit requirements.
• Collaborate with Account Management, Finance, and Operations team leaders in the implementation of new technologies and procedures.
• Track staff productivity and provide cumulative reports on a daily, weekly, or monthly basis, as required by the Director of Billing.
• Perform ad hoc reporting as necessary.

Qualifications & Skills

• Bachelor’s degree in accounting, Business Administration, or related field.
• At least 2 years of experience in billing and customer service.
• Excellent interpersonal skills and proven effective and professional oral and written communication skills.
• Proven ability to identify and research issues.
• Highly detail-oriented and organized.
• Strong organizational and time management skills.
• Proficient in Microsoft Office.
• Basic knowledge of Python for data analysis.
• Familiarity with process implementation software.

Benefits & Perks

• Medical, Dental & Vision benefits available the first month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.