Billing Manager

Billing Operations

Oversee end-to-end billing processes for the firm, including pre-bills, edits, final invoices, write-ups, write-downs, and adjustments.
Manage high volume, complex billing structures, including hourly, alternative fee arrangements, caps, blended rates, retainers, and fixed fee matters.
Ensure compliance with client billing guidelines, outside counsel guidelines, and e-billing requirements.
Serve as subject matter expert for billing policies, procedures, and best practices.
System Ownership and Technical Expertise
- Act as the primary billing systems expert for Finance Core, Coyote, and Tabs, including setup, maintenance, troubleshooting, and optimization.
- Partner with IT and finance leadership on system upgrades, integrations, testing, and process improvements.
- Develop reports and dashboards to support billing performance, realization, and revenue analysis.
- Ensure data integrity across billing, timekeeping, and financial systems.

Attorney and Client Support

Work directly with partners and senior attorneys to resolve billing issues, address client inquiries, and support matter-level billing strategies.
Provide guidance and recommendations on billing efficiency, rate management, and client-specific requirements.
Support client audits, billing reviews, and information requests.

Team Leadership and Oversight

Lead, mentor, and manage billing staff, ensuring appropriate training, coverage, and performance management.
Establish and enforce billing schedules, deadlines, and quality control standards.
Develop and maintain written billing procedures and training materials.

Financial Controls and Reporting

Monitor billing accuracy, realization rates, aged accounts, and unbilled time in partnership with finance and collections teams.
Identify trends, risks, and process gaps, and propose solutions to improve efficiency and cash flow.
Support the month-end and year-end close activities related to billing and revenue.

Qualifications and Experience

• Minimum 15 years of progressive law firm billing experience, with demonstrated responsibility for complex billing environments.
• Extensive hands-on experience with Finance Core, Coyote, and Tabs (required).
• Proven knowledge of legal billing rules, compliance requirements, and client guideline enforcement.
• Strong understanding of law firm financial operations, including realization, revenue cycles, and matter economics.
• Advanced proficiency in billing systems reporting, Excel, and financial analysis tools.
• Exceptional attention to detail with the ability to manage competing deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to work effectively with partners, attorneys, and senior leadership.

Prior Experience

• Prior experience managing or leading a billing team.
• Experience supporting large AmLaw or multi-office law firms.
• Exposure to e-billing platforms and client audit processes.

Preferred Qualifications

• Bachelor's degree in Finance, Accounting, Business, or a related field (or equivalent professional experience).

Key Competencies

• Leadership and accountability.
• Client service mindset.
• Process improvement and systems thinking.
• Sound judgment and discretion.
• Ability to influence senior stakeholders.

Physical Demands

• Continually required to sit.
• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to talk, hear, taste, or smell.

Work Environment

• In performing the duties here, the employee is exposed to the following work environment conditions:
• Frequently, a fast-paced environment is determined by the project to be completed.
• Frequently, a mid-paced environment on daily assigned projects.
• Occasional discomfort due to noise and temperature.
• Occasional pressure and mental fatigue due to the speed of the office tasks.
• Continual periods where the employee is expected to sit for a long period of time when necessary.