Billing Manager

About the role

The Billing Manager at Troutman Pepper Locke is responsible for managing the firm’s Billing team, overseeing workflow, and ensuring accurate and timely billing processes. This role requires a deep understanding of legal accounting processes and proficiency in relevant software applications.

Responsibilities

• Provide holistic updates about billing to team leadership.
• Review and/or prepare daily, weekly, or monthly reports as required.
• Review and monitor Billing transactions and activities to ensure accuracy, completeness, timeliness, and conformance to company policies.
• Develop strategies and tactics to optimize workflow.
• Work with attorneys and Legal Support to design and develop invoicing to meet client needs and guidelines.
• Address and respond to customer inquiries about billing, providing a high level of customer service.
• Act as a liaison and escalation point between the Legal team, Billing team, and other Troutman teams.
• Attend various meetings and represent the department.
• Maintain timekeeping policies and procedures to ensure client guidelines are followed.
• Oversee the Billing process and ensure successful monthly close cycle.
• Manage, develop, and advocate for the Billing team; identify areas of opportunity for individual team member’s development and work with leadership and the team trainer to train and develop team members.
• Hold regular One-on-One and departmental meetings with team members; conduct mentoring/development discussions with directs reports.
• Evaluate direct reports’ performance; address personnel issues as needed and in a timely manner.
• Utilize technology resources to maximize efficiency while maintaining the highest level of professionalism.
• Exercise considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff.

Requirements

• Ability to work and deliver in a fast-paced under pressure.
• Highly knowledgeable in operational strategies/business models for Billing.
• Highly knowledgeable in Billing application functionality/capabilities.
• Broad understanding of Aderant or another legal billing application and can utilize the system capabilities to implement billing solutions.
• Understands various software systems applicable to the law firm billing, cash application and collection functions.
• Has strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously.
• Possesses excellent written and verbal communication skills.
• Strong analytical, organizational, interpersonal and presentation skills.
• Capable of analyzing complex problems and recommending and/or implementing solutions.
• Proficient in the use of Microsoft Word and Excel.

Qualifications

• Bachelor's degree.
• Minimum of five (5) years' experience managing a large team in a high-volume environment, with a track record of improved performance.
• Experience in a law firm preferred.
• Experience with eBilling preferred.

Skills

• Operational strategies/business models for Billing.
• Billing application functionality/capabilities.
• Aderant or another legal billing application.
• Various software systems applicable to the law firm billing, cash application and collection functions.
• Project management skills.
• Written and verbal communication skills.
• Analytical, organizational, interpersonal and presentation skills.
• Microsoft Word and Excel proficiency.

Benefits

The firm complies with applicable city or state workplace mandates in effect regarding Covid-19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law. Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience. Hiring Salary Range $125,000.00 - $145,000.00.