Billing & Follow-Up Specialist
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to extract sections: About the role (maybe "Who are we and why should you join us?"), Responsibilities (What will you do?), Requirements (Requirements), Benefits (Benefits), Pay (salary range). Also maybe "What will you NOT do?" could be part of responsibilities? But it's more about culture; maybe we can include in About the role or separate? The instruction: prefer few substantive sections over many thin ones. Could combine "What will you NOT do?" into About the role or Responsibilities? It's more about culture. Could include in About the role.
We need to remove boilerplate: EEO, scam warning, etc. Also remove duplicated lines. Also remove "Notice To Candidates" etc. Also remove "At BetterHelp we thrive on difference..." etc. Also remove "This information is applicable to all full-time positions." Also remove "Teladoc Health Benefits 2026." maybe part of benefits? It says "In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026." That seems like a reference; we can keep benefits list but maybe drop that line if it's just a reference. The benefits list includes: Remote work with regular in-person bonding experiences sponsored by the company, Competitive compensation, Holistic perks program (including free therapy, employee wellness, and more), Excellent health, dental, and vision coverage, 401k benefits with employer matching contribution, The chance to build something that changes lives – and that people love, Any piece of hardware or software that will make you happy and productive, An awesome community of co-workers.
We need to keep all substantive info.
Pay: "The salary range for this position is $ $33.00/hr –$38.46/hr." There's a double dollar sign; we should clean to "$33.00/hr – $38.46/hr". Also mention performance bonus.
Schedule: Not mentioned explicitly; remote work, travel up to three times per year plus one company-wide offsite. That's schedule info? Could be considered schedule? The instruction: only create Schedule section if posting actually states them. It does mention travel expectations; but not regular schedule like full-time, hours. Might be considered schedule? Probably not; we can omit Schedule section.
We need to ensure we don't create sections with filler. So we will have sections: About the role (intro + culture + what you will NOT do?), Responsibilities (What will you do?), Requirements, Benefits, Pay.
We need to use
for each heading. Use
for prose. Use
- for lists.
We must not include job title heading. Not include Job ID.
We must not include boilerplate like EEO, scam warning, etc.
We need to preserve all substantive info: The intro paragraph about BetterHelp mission, founded 2013, largest online therapy, network of 30k therapists, etc. Also the part about "As a Billing and Follow-up Specialist, you'll be an important staff member..." etc. Also the "What are we looking for?" paragraph. Also the "What will you do?" list. Also the "What will you NOT do?" list (maybe as bullet points). Also the "Can I work remotely?" paragraph. Also the Requirements bullet list (they are in paragraph form but we can turn into list). Also Benefits list. Also Pay line.
We need to remove duplicated lines: I see some duplication? Not obvious.
We need to remove application instructions: none.
We need to remove legal/EEO etc: remove the equal opportunity employer paragraph, the scam warning, the notice to candidates, the Teladoc Health Benefits 2026 line maybe? It's part of benefits but maybe we can keep as part of benefits? It says "In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026." That seems like a reference to a benefits document; we could keep the phrase about performance bonus but drop the Teladoc Health Benefits 2026 as it's not substantive detail. However we already have benefits list; we can keep performance bonus mention in Pay section.
We need to ensure we don't invent or summarize away detail. Keep all specifics.
Let's craft.
First, About the role: combine intro and culture.
Paragraph: "BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution."
Then about the role: "As a Billing and Follow-up Specialist, you'll be an important staff member in a newly formed department to bill and collect from insurance companies. You will work in a team to ensure we follow best practices for billing and follow-up tasks to maximize insurance reimbursement."
Then "What are we looking for?" paragraph: "We are looking for this candidate to possess experience in the healthcare sector, specifically within a back end revenue cycle function at a provider. They should have a solid understanding of the claim submission and follow-up process, with general exposure to denials and cash posting tasks. Strong communication and collaboration skills will also be important for the newly formed team to ensure a high level of success."
Then "Can I work remotely?" paragraph: "Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel."
Then "What will you NOT do?" list: bullet points.
We could incorporate that into About the role or a separate section like "Culture". But we have limited headings; maybe we can include under About the role as prose with list.
But instruction: Use
- for any list of duties/requirements/benefits. The "What you will NOT do?" is a list of negatives; could be considered duties? It's more about what you won't do; still a list. We'll treat as list.
Now Responsibilities: "What will you do?" list.
Requirements: list of requirements.
Benefits: list.
Pay: paragraph with salary range and performance bonus.
We must not create Schedule section.
Now ensure we don't include any filler like "commensurate with experience". Not present.
Now produce HTML.
Let's draft:
About the role
BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As a Billing and Follow-up Specialist, you'll be an important staff member in a newly formed department to bill and collect from insurance companies. You will work in a team to ensure we follow best practices for billing and follow-up tasks to maximize insurance reimbursement.
We are looking for this candidate to possess experience in the healthcare sector, specifically within a back end revenue cycle function at a provider. They should have a solid understanding of the claim submission and follow-up process, with general exposure to denials and cash posting tasks. Strong communication and collaboration skills will also be important for the newly formed team to ensure a high level of success.
Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.
What you will NOT do
- Worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
- Be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
- Be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
- Get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.
Now Responsibilities:
Responsibilities
- Review and prioritize follow-up activities requiring claim edits or general payer follow-up
- Research claim denial issues and resolve them in a timely manner to release claims to payers
- Contact insurance companies to understand delays in processing claims or sending payments and identify next steps to resolve them
- Investigate payment variance situations to understand root cause and next steps to resolve them
- Capture follow-up activities with clear, descriptive notes within the workflow application
- Support transition of claims to other staff in department with denial and cash posting tasks, as needed
- Prioritize and drive issue resolution with any partnering department, like Credentialing or Customer Success
- Identify trends in payer behavior and surface them for leadership review
Now Requirements:
Requirements
- Minimum of 4 years of experience in the healthcare space, preferably in an existing role doing billing and follow-up functions with insurance companies on behalf of providers
- Understanding of the claim submission process and common pain points that delay payer acceptance and processing of bills
- Understanding of the cash posting and reconciliation process and common pain points that delay payment processing
- Exposure to clinicians that provide mental health and/or telehealth services
- Comfortable with ambiguity and wants to assist leaders in developing strong operational processes for a new department
- Desires an environment that fosters growth through open feedback and high autonomy
- Believes in our company's
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to extract sections: About the role (maybe "Who are we and why should you join us?"), Responsibilities (What will you do?), Requirements (Requirements), Benefits (Benefits), Pay (salary range). Also maybe "What will you NOT do?" could be part of responsibilities? But it's more about culture; maybe we can include in About the role or separate? The instruction: prefer few substantive sections over many thin ones. Could combine "What will you NOT do?" into About the role or Responsibilities? It's more about culture. Could include in About the role. We need to remove boilerplate: EEO, scam warning, etc. Also remove duplicated lines. Also remove "Notice To Candidates" etc. Also remove "At BetterHelp we thrive on difference..." etc. Also remove "This information is applicable to all full-time positions." Also remove "Teladoc Health Benefits 2026." maybe part of benefits? It says "In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026." That seems like a reference; we can keep benefits list but maybe drop that line if it's just a reference. The benefits list includes: Remote work with regular in-person bonding experiences sponsored by the company, Competitive compensation, Holistic perks program (including free therapy, employee wellness, and more), Excellent health, dental, and vision coverage, 401k benefits with employer matching contribution, The chance to build something that changes lives – and that people love, Any piece of hardware or software that will make you happy and productive, An awesome community of co-workers. We need to keep all substantive info. Pay: "The salary range for this position is $ $33.00/hr –$38.46/hr." There's a double dollar sign; we should clean to "$33.00/hr – $38.46/hr". Also mention performance bonus. Schedule: Not mentioned explicitly; remote work, travel up to three times per year plus one company-wide offsite. That's schedule info? Could be considered schedule? The instruction: only create Schedule section if posting actually states them. It does mention travel expectations; but not regular schedule like full-time, hours. Might be considered schedule? Probably not; we can omit Schedule section. We need to ensure we don't create sections with filler. So we will have sections: About the role (intro + culture + what you will NOT do?), Responsibilities (What will you do?), Requirements, Benefits, Pay. We need to use
for each heading. Use
for prose. Use
- for lists.
We must not include job title heading. Not include Job ID.
We must not include boilerplate like EEO, scam warning, etc.
We need to preserve all substantive info: The intro paragraph about BetterHelp mission, founded 2013, largest online therapy, network of 30k therapists, etc. Also the part about "As a Billing and Follow-up Specialist, you'll be an important staff member..." etc. Also the "What are we looking for?" paragraph. Also the "What will you do?" list. Also the "What will you NOT do?" list (maybe as bullet points). Also the "Can I work remotely?" paragraph. Also the Requirements bullet list (they are in paragraph form but we can turn into list). Also Benefits list. Also Pay line.
We need to remove duplicated lines: I see some duplication? Not obvious.
We need to remove application instructions: none.
We need to remove legal/EEO etc: remove the equal opportunity employer paragraph, the scam warning, the notice to candidates, the Teladoc Health Benefits 2026 line maybe? It's part of benefits but maybe we can keep as part of benefits? It says "In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026." That seems like a reference to a benefits document; we could keep the phrase about performance bonus but drop the Teladoc Health Benefits 2026 as it's not substantive detail. However we already have benefits list; we can keep performance bonus mention in Pay section.
We need to ensure we don't invent or summarize away detail. Keep all specifics.
Let's craft.
First, About the role: combine intro and culture.
Paragraph: "BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution."
Then about the role: "As a Billing and Follow-up Specialist, you'll be an important staff member in a newly formed department to bill and collect from insurance companies. You will work in a team to ensure we follow best practices for billing and follow-up tasks to maximize insurance reimbursement."
Then "What are we looking for?" paragraph: "We are looking for this candidate to possess experience in the healthcare sector, specifically within a back end revenue cycle function at a provider. They should have a solid understanding of the claim submission and follow-up process, with general exposure to denials and cash posting tasks. Strong communication and collaboration skills will also be important for the newly formed team to ensure a high level of success."
Then "Can I work remotely?" paragraph: "Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel."
Then "What will you NOT do?" list: bullet points.
We could incorporate that into About the role or a separate section like "Culture". But we have limited headings; maybe we can include under About the role as prose with list.
But instruction: Use
- for any list of duties/requirements/benefits. The "What you will NOT do?" is a list of negatives; could be considered duties? It's more about what you won't do; still a list. We'll treat as list.
Now Responsibilities: "What will you do?" list.
Requirements: list of requirements.
Benefits: list.
Pay: paragraph with salary range and performance bonus.
We must not create Schedule section.
Now ensure we don't include any filler like "commensurate with experience". Not present.
Now produce HTML.
Let's draft:
About the role
BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As a Billing and Follow-up Specialist, you'll be an important staff member in a newly formed department to bill and collect from insurance companies. You will work in a team to ensure we follow best practices for billing and follow-up tasks to maximize insurance reimbursement.
We are looking for this candidate to possess experience in the healthcare sector, specifically within a back end revenue cycle function at a provider. They should have a solid understanding of the claim submission and follow-up process, with general exposure to denials and cash posting tasks. Strong communication and collaboration skills will also be important for the newly formed team to ensure a high level of success.
Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.
What you will NOT do
- Worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
- Be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
- Be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
- Get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.
Responsibilities
- Review and prioritize follow-up activities requiring claim edits or general payer follow-up
- Research claim denial issues and resolve them in a timely manner to release claims to payers
- Contact insurance companies to understand delays in processing claims or sending payments and identify next steps to resolve them
- Investigate payment variance situations to understand root cause and next steps to resolve them
- Capture follow-up activities with clear, descriptive notes within the workflow application
- Support transition of claims to other staff in department with denial and cash posting tasks, as needed
- Prioritize and drive issue resolution with any partnering department, like Credentialing or Customer Success
- Identify trends in payer behavior and surface them for leadership review
Requirements
- Minimum of 4 years of experience in the healthcare space, preferably in an existing role doing billing and follow-up functions with insurance companies on behalf of providers
- Understanding of the claim submission process and common pain points that delay payer acceptance and processing of bills
- Understanding of the cash posting and reconciliation process and common pain points that delay payment processing
- Exposure to clinicians that provide mental health and/or telehealth services
- Comfortable with ambiguity and wants to assist leaders in developing strong operational processes for a new department
- Desires an environment that fosters growth through open feedback and high autonomy
- Believes in our company's
- for any list of duties/requirements/benefits. The "What you will NOT do?" is a list of negatives; could be considered duties? It's more about what you won't do; still a list. We'll treat as list.
Now Responsibilities: "What will you do?" list.
Requirements: list of requirements.
Benefits: list.
Pay: paragraph with salary range and performance bonus.
We must not create Schedule section.
Now ensure we don't include any filler like "commensurate with experience". Not present.
Now produce HTML.
Let's draft: