Billing Associate - International

Responsibilities

• Create customer-specific invoices within internal systems; monitor and make changes for special and varied billing arrangements.
• Independently and timely communicate with customers and the Sales Team to effectively assist and resolve issues.
• Meet strict daily deadlines while ensuring accuracy and excellent customer experience.
• Promptly communicate issues, concerns, or discrepancies to the Billing Manager and sales team members to support timely resolution.
• Participate in other special projects and duties as assigned.

Schedule

Standard hours are Monday through Friday, between 8:00 a.m. and 5:00 p.m., with potential flexibility for a later start time of 8:30 or 9:00 a.m. (adjusting the end of the workday accordingly). This position may also require participation in a rotating holiday coverage schedule.

Requirements

• High School Diploma or equivalent required.
• Associate degree in Accounting, Business Administration, Finance, or a related field preferred; equivalent relevant work experience will also be considered.
• 1–2 years of experience in accounting, billing, bookkeeping, or a related function preferred.
• Minimum of 2 years of customer service experience preferred.
• Experience working in a fast-paced, detail-oriented office environment is a plus.

Skills

• Strong attention to detail and accuracy.
• Strong verbal and written communication skills.
• Exceptional multitasking skills with the ability to manage competing priorities effectively.
• Ability to problem-solve independently.
• Excellent organizational skills.
• Positive, collaborative attitude with a willingness to contribute as a team player.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.