Billing Associate

Essential Job Functions / Responsibilities

• Reconcile payments received from the residents or Treasury and record to the residential tenants’ ledgers
• Record and deposit all first month’s rent and security for all Residential properties. Responsible for resident financial move in.
• Reconcile security upon resident vacancy, and initiate the processing of tenant security refund checks
• Initiate stop payments, voids and reissues of tenant security refund and/or over payment of rent checks
• Analyze and monitor various Exception Reports to ensure billing accuracy and compliance to statutory regulations
• Researching and investigating residential billing issues/problems, and responding to inquiries from all other departments
• Processing of rent payments received from government agencies on behalf of our residents
• Review Resident monthly charge reports to ensure accuracy to facilitate rent bill processing
• Liaise with Property Management Team to ensure best in class customer service for all residential tenants. Advise Property Management team and make recommendations for problem resolution
• Participation in various Special Projects; including onboarding acquisitions and new construction lease up projects, and system enhancement projects to facilitate company initiatives
• Other duties and responsibilities as assigned

Qualifications

• Bachelor’s Degree required
• Two (2) to five (5) years or more experience in Billing. Accounting background a plus

Skills

• Problem solving skills – need to be able to research tenant and banking issues
• Advanced knowledge of MS Word, Excel and Outlook
• Knowledge of Yardi – a plus
• Strong organizational skills
• Ability to multi-task
• Ability to work within a time-sensitive environment, be proactive and be able to handle confidential material
• Attention to detail a must
• Excellent oral, written and telephonic communication and interpersonal skills
• Good follow up skills - act with a sense of urgency

Benefits

The Company offers a competitive salary and benefits including medical, dental, vision, life insurance, HSA/FSA, commuter benefits program, short-term disability and 401(K).