Billing Assistant Payer Enrollment

We are seeking a detail-oriented professional to support our Billing team with account verification, data processing, and patient information management. This role ensures patient account records are accurate, complete, and up-to-date.

Responsibilities

• Review and verify patient account information for accuracy and completeness.
• Process new information and updates into patient account systems.
• Utilize Microsoft Excel extensively to track, organize, and analyze account data.
• Research and obtain missing patient information using available resources and internal systems.
• Contact patients by phone to gather information needed to maintain accurate account records.
• Review paper reports and documentation and accurately enter updates into electronic systems.
• Maintain confidentiality and compliance with all applicable privacy and security requirements.
• Collaborate with billing and operational teams to resolve account discrepancies.
• Ensure timely and accurate processing of account updates and documentation.
• Handle provider credentialing, including enrolling new doctors, nurses, and PAs in medical practices within Rochester Regional.
• Work with 20+ insurance companies to ensure accuracy of enrolled providers and their associated staff.
• Verify effective dates and provider information for correctness.
• Prepare documents to ensure accuracy and prioritize urgent cases.
• Perform additional administrative and data-entry tasks as assigned.

Requirements

• Associate's degree preferred.
• Previous experience in billing support, patient accounts, customer service, data entry, or administrative operations preferred.
• Strong proficiency with Microsoft Excel.
• Excellent attention to detail and accuracy.
• Strong investigative and problem-solving skills with the ability to research and locate missing information.
• Effective verbal and written communication skills.
• Comfortable speaking with patients over the phone to obtain account information.
• Ability to manage multiple priorities and work independently.
• Strong organizational and time-management skills.

Preferred Qualifications

• Experience working within healthcare, patient accounts, medical billing, or revenue cycle environments.
• Experience handling sensitive or confidential information.
• Familiarity with electronic medical records (EMR) or patient account systems.

Skills

• Microsoft Excel
• Communication and writing skills
• EMR systems (e.g., Epic)
• Hospital billing and claims experience

Pay

The pay range for this position is $16.00 - $18.50 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
• Life Insurance (voluntary life and AD&D for employees and dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)

Schedule

This is a fully onsite, contract position based in Rochester, NY.