Billing and Accounts Receivable Manager

Position Summary

Join Deloitte’s AI & Engineering practice to support hospital billing operations in a role focused on claim accuracy, timely reimbursement, and revenue cycle performance. As an Epic Billing and Accounts Receivable Manager you will help deliver back-end revenue cycle management (RCM) services, including billing and claims submission, A/R follow-up, denials management, payment posting, and credits and refunds, for health care provider clients.

Work you'll do

• Oversight and management of billing and A/R follow-up operations.
• Analyzes, plans and implements organizational systems and processes, and makes recommendations for improvements in hospital billing, claims submission, and A/R follow-up operations.
• Led activities related to operational analysis, financial analysis and process improvement initiatives.
• Maintains knowledge base of operational SOPs and workflows for relevant functional areas.
• Manages staff and employee performance, provides feedback, and leads training, education, and performance improvement activities for staff as required.
• Works closely with Manager of Denials Management and engagement leadership to resolve barriers to account and claim processing and identify and implement opportunity areas to remediate issues and improve workflows.
• Serves as line of escalation for high priority, complex accounts to be worked, including interactions with third party payers and client stakeholders as necessary to process accounts and claims.
• Regularly monitors work queues and workflows in Epic, claims clearinghouse, and other relevant technology systems.
• Collaborates closely with client managers and directors to ensure continuous open communication about hospital operations that impact delivery of services.
• Works with client team to develop and implement action plan to address trends as appropriate

Qualifications

• 3+ years of experience as a Manager or Senior in Billing, A/R Follow-up, or other related area
• Experience leading team of 10+ staff to exceed productivity, quality, and service targets
• 1+ year in hospital billing and claims submission
• Proficient in Epic Resolute Hospital Billing application
• Proficient in Epic Analytics and Reporting applications (e.g., SlicerDicer)
• Bachelor’s degree, preferably in information technology, business, or healthcare related field; or equivalent experience
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
• Role is remote

Preferred

• Experience using Microsoft Word, Excel, and PowerPoint
• Experience supporting clinical or healthcare business operations
• Experience managing multiple projects or workstreams
• Experience preparing and delivering technical demonstrations
• Experience analyzing billing workflows, claim issues, or operational data