Billing Account Representative - Business Services

About the role

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

Responsibilities

• Improves process and resolves issues related to the follow-up and collection of medical accounts for McLeod, including institutional and professional encounters.
• Reviews all notes and takes appropriate actions to work and resolve each encounter in their work flow and otherwise given by Management.
• Works with their TEAM and various payors to resolve account issues.
• Multitasks on a variety of items, completing a minimum daily work standard set by McLeod of 60 encounters per day (subject to change as National averages change).
• Processes adjustments, works related correspondence, and addresses patient requests.
• Possesses analytical skills and uses a multitude of communication and resolution methods, up to and including phone, e-mail, internet and regular mail.
• Explains payor items such as interpretation of payment remittances, professional charge processing, and in and out of network benefits.
• Understands and defines different payor reimbursement methodologies and pursues all avenues for reimbursement until claims are satisfactorily worked to a conclusion.
• Adheres to all Corporate Compliance and HIPAA standards.
• Pursues attendance at departmental TEAM meetings.
• Communicates ongoing training needs to Supervisor as needed during and after initial Evaluation period.
• Is highly motivated and performs with minimal supervision.
• Performs all other duties and responsibilities as assigned by management.

Qualifications / Training

• Knowledge of Medical terminology
• Computer knowledge required along with Excel knowledge
• Excellent interpersonal skills

Qualifications

• High School Diploma or Equivalent (GED) from an accredited school preferred

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.

About The Team

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.